Customer Service Data Entry
Resume:
THOMASINA ROACH
Atlanta, GA *****
****************@*****.***
Professional Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Iron Mountain Records Management. Expert in repair scheduling and adept in verbal and written communication, I excel in client interactions and problem assessment, significantly improving service efficiency.
Willing to relocate to: Atlanta, GA
Work Experience
Iron Mountain Records Management-Norcross, GA
April 2023 to Present
Self-motivated, with a strong sense of personal responsibility.
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Worked effectively in fast-paced environments.
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Skilled at working independently and collaboratively in a team environment.
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Proven ability to learn quickly and adapt to new situations.
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Excellent communication skills, both verbal and written.
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Worked well in a team setting, providing support and guidance.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Assisted with day-to-day operations, working efficiently and productively with all team members.
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Passionate about learning and committed to continual improvement.
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Worked flexible hours across night, weekend, and holiday shifts.
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Managed time efficiently in order to complete all tasks within deadlines.
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Organized and detail-oriented with a strong work ethic.
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Paid attention to detail while completing assignments.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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Strengthened communication skills through regular interactions with others.
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Automotive Service Writer
Kia and Dodge mall of ga-Atlanta, GA
November 2022 to August 2023
Empathy for customers,provide great customer service,sales Left company for better opportunity
Customer Service Associate
Chimes call center-Atlanta, GA
June 2016 to April 2021
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
Truck Service Advisor
TRAVEL CENTERS OF AMERICA-Atlanta, GA
September 2014 to September 2020
MY DUTIES CONSIST OF,WRITING UP REPAIRS FOR SEMI-TRUCKS,ORDERING PARTS,MAKING CALLS FOR PAYMENTS ALSO DISPATCHING TECHNICIANS ON ROADCALLS FOR REPAIR WORK,MAINTAINGAN SAFE ENVIROMENT,I ALSO PROVIDED CUSTOMER SERVICE TO VENDERS,DRIVERS AND OTHER CUSTOMERS,,,
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and
• increase productivity.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
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Organized ongoing maintenance schedules to boost system performance.
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Monitored safety compliance to maintain strict standards and protect team members from harm.
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Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with
• specifications for each job.
LEAD/Production Worker
House Of Raeford Farms
June 2012 to April 2014
MY DUTIES WERE TO MAINTAIN AN PROFICIENT LEAD POSITION,WHILE RUNNING AN LINE OF PRODUCT ACROSS AN CONVEYER BELT,I MADE SURE MY WORKERS WERE SAFE IN CUTTING OF PRODUCT,ALSO I MADE SURE THAT WE WORKED AROUND AN CLEAN ENVIROMENT,,, Monitored workers on site during production activities for safety procedures compliance.
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Worked with supervisor and other team leads to manage and prioritize staffing assignments to
• meet customer demand and production schedules.
Updated production metrics and facilitate regular team communication.
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Made sure that products were produced on time and are of good quality.
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Monitored employee actions for adherence to safety procedures.
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Reviewed production schedules and streamlined processes.
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Education
High School Diploma
Seventy-First High School-Fayetteville, NC
June 1988 to June 1988
Medical Assisting
WEBSTER TECH COLLEGE-Brandon, FL
Skills
• Repair Scheduling Message and Work Order Transfer
• Microsoft Office
• Organizational skills
• Verbal and Written Communication Client Interaction
• Problem Assessment Work Order Preparations
• Sales
• Computer skills
• Service Requests
• Dealership experience
• Retail sales
• Phone etiquette
• Communication skills
• Automotive sales
Certifications and Licenses
Driver's License
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