Marketing Manager Customer Service
Resume:
Manahil Sandhu
Sales Marketing Manager
Fort Washington, US, 20744
***************@*****.***
Sales Marketing Manager with over 10 years of experience driving brand visibility and customer engagement through innovative and data-driven strategies. Demonstrates a strong capacity for fostering cross-functional partnerships and optimizing sales funnels to achieve substantial revenue growth. Passionate about staying ahead of market trends and leveraging expertise in billing, team building, and revenue growth to lead impactful marketing initiatives. Employment history
Sales Marketing
Manager, Essilor
Luxottica, Jun 2024 -
Present
Washington
General/Operations
and Lead, VisionWorks
Inc., 2022 - 2024
• In charge of revenue, budgeting, scheduling, training, reports.
• Assist patients with medical Contacts and glasses inquiries. Assisting marketing issues/discrepancies.
• Cross trained to assist customers in purchasing medical eye wear and Contact lenses.
• Budgeting, New Hire Interviews, Scheduling, Training new teams, Expertise in medical insurance and billing.
• Correspond with Information Technical Support for technical issues; manage resources, and upgrades to software and equipment.
• Monitor and control inventory.
• Supervise daily operations and manage multiple locations.
• Attending product and sales training seminars.
• Manage significant operating budget for company.
• Develop key relationships with vendors.
• Multi- Unit Management
General/Operation and
Lead, MYEYEDR, 2020 -
2022
Capital Vision, Alexandria VA
• In charge of revenue, budgeting, scheduling, training, reports.
• Assist patients with medical Contacts and glasses inquiries. Assisting marketing issues/discrepancies.
• Cross trained to assist customers in purchasing medical eye wear and Contact lenses.
• Budgeting, New Hire Interviews, Scheduling, Training new teams, Expertise in medical insurance and billing.
• Correspond with Information Technical Support for technical issues; manage resources, and upgrades to software and equipment.
• Monitor and control inventory.
• Supervise daily operations and manage multiple locations.
• Attending product and sales training seminars.
Spearhead digital marketing initiatives, driving brand visibility and customer engagement through creative campaigns and data-driven strategies Optimize sales funnel, implementing targeted approaches that boost conversion rates and generate substantial revenue growth
Foster cross-functional partnerships, aligning marketing efforts with sales goals to create cohesive, impactful customer experiences
Develop forward-thinking strategies that anticipate market trends, ensuring Essilor Luxottica remains at the forefront of the eyewear industry Pioneered data-driven marketing strategies, enhancing brand visibility and customer engagement while optimizing sales funnel for improved conversion rates Employment history
• Manage significant operating budget for company.
• Develop key relationships with vendors.
• Multi- Unit Management
• Provided patients with an advanced level of information regarding products and medical services.
• Met and exceeded sales goals on a consistent basis.
• Performed sales transactions and returns.
• Maintained sales reports.
• Managed all inventory.
• Maintained and updated online store.
Production Manager, Sentiments Productions, 2018 - 2019 Event Manager, Art Langar, 2016 - 2017
Manager, WE Salon, 2014 - 2016
Education
Bahria University, Islamabad,
Pakistan, May 2016
Business Administration
Relevant Coursework: Advanced Topics in Applied IT and Complex Systems Sales Management
Courses
Optician Certification, 2021
Optician Certification
Customer Service Certification, 2022
Customer Service Certification
Patient Service Coordinator Consultant, 2022
Certified Patient Service Coordinator Consultant (PSC) Skills
Teambuilding Training Sales Customer Service
Health Care Leadership Records Management Business Growth Revenue Growth Inventory Management Budgeting Scheduling Marketing Medical Insurance Billing
Languages
English
Additional information
Technical Skills MS Office: Excel, Outlook, Word, Power Point (PC 2007 & 2010), & Mac 2008 & 2011 Operating: Windows 95, 98, NT, ME, XP, Vista & 7. MAC OS9, OS10, & Mac OS X Web: Proficient in using World Wide Web for research and work-related tasks
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