Data entry, typist 85wpm, call center, CSR, receptionist, admin
Resume:
Mary Thomas
**************@*****.***
**** *. ******* **,#*** Decatur, GA 30033
Phone: 347-***-**** (Cell), 470-***-**** (Home)
EMPLOYMENT EXPERIENCE
Customer Service/Driver
Uber Driver/CSR(Part-time) - Atlanta, GA
April 2025 2024 to May 2025
●Transported a variety of rides to and from destinations to service ride-share customers.
●Maintained a high level of customer relations before, during, and following ride-shares.
●Maintained dispatch communications and record keeping between each pick-up and delivery of shares for database information.
Administrative Assistant (part-time)
TFWO, Inc. – Topeka, KS
November 2024 to March 2025
●Assisted President/CEO with youth intake assessments, handling front desk receptionist responsibilities & multitasked projects.
●Interviewed; gathered information to prepare to assist low-income, endangered youth, and/or recidivated incarcerates with eligibility for public assistance.
●Responsible for accounts with vendors, answered multi-line phones, assisted with Call Center duties, answered requests, and processed daily reports, while operating multiple computer screens.
●Scheduled meetings, took meeting notes to transcribe letters, memos, and notices regarding property, insurance, and other related supportive services.
●Prepared documents using Word, Excel, and PowerPoint.
Eligibility Specialist II
City of New York Human Services Division – New York, NY^
May 2023 to October 2023
Collected/reviewed information from applicants, including financial documents and personal records to determine requirements for government assistance programs.
Entered reviewed documents and information into system, checked accuracy and completeness of submitted information through interviews and contacting other agencies.
Explained program guidelines and eligibility criteria to approved applicants.
Maintained high call volume calls, answered multi-phone/call center calls related to cases and metro cards.
Implemented problem solving and management of clients with issues in order to uphold quality customer services.
Heavy typing and word processing, utilizing several computer windows, as well as AS40 system.
Executive Administrative Assistant
TFWO, Inc. – Topeka, KS
August 2018 to April 2023
●Assisted President/CEO with youth intake assessments, handling front desk receptionist responsibilities & multitasked projects.
●Interviewed; gathered information to prepare to assist low-income, endangered youth, and/or recidivated incarcerates with eligibility for public assistance.
●Responsible for accounts with vendors, answered multi-line phones, assisted with Call Center duties, answered requests, and processed daily reports, while operating multiple computer screens.
●Scheduled meetings, took meeting notes to transcribe letters, memos, and notices regarding property, insurance, and other related supportive services.
●Prepared documents using Word, Excel, and PowerPoint.
EMPLOYMENT (Cont’d)
Administrative Coordinator Assistant
1199SEIUTraining & Employment Funds - New York, NY
October 2016 to July 2018
●Worked directly assisting the Executive Director of Training and Education Funds to maintain yearly budget, inventory, and revenue for all 1199 workers.
●Scheduled travel, prepared meeting materials, emailed, and xeroxed, with heavy word processing, and other projects as needed.
●Answered multi line phones, assisted receptionist with front office duties, interviewed clients, gathering information, preparing necessary documents concerning eligibility for client funding, employee pension, and unemployment compensation.
●Distributed incoming mail, stored office supplies, including heavy word processing using MS Word, Internet, email correspondence, and MS Excel spreadsheets.
Executive Administrative Assistant
Sony Pictures Entertainment - Los Angeles, CA
May 2015 to September 2016
●Entered royalty accounts into Excel by heavy data/alphanumeric data entry, prepared & updated bookkeeping records, bank teller accounting, and sales commissions to meet budget analysis.
●Answered multi-line switchboard, and assisted with front desk reception responsibilities.
●Gathered information to coordinate the arrangement of sales, marketing, and purchase orders for music publications.
●Typed/faxed consumer inquiry letters, statements, and other related royalty receipt status checks and recording performance tracks for clearance.
Executive Administrative Assistant (Part-Time)
T.F.W.O. Inc. - Topeka, KS
March 2007 to April 2015
●Assisted President/CEO with youth intake assessments by Interviewing & gathering information to prepare necessary documentation toward decisions concerning eligibility for public assistance.
●Responsible for accounts with vendors, answered multi-line phones to process daily balancing, sales, & marketing contracts, community outreach program coordination, assisted with sponsorship & donation services.
●Took meeting notes to transcribe letters, memos, and notices regarding property, insurance, and other related supportive services.
●Prepared documents using Word, Excel, and PowerPoint.
●Answered multi-line switchboard phone, arranged calendar meetings & appointments.
Royalty Clerk Specialist
Warner Chappell Music, Inc. - Los Angeles, CA
December 2003 to April 2007
●Entered royalties & account statements adjustments on excel spreadsheets, multitasking while completing heavy alpha-numerical & data entry projects.
●AS400.
●Assisted with special projects and filed documents handling multiple ledger accounts maintaining royalty statements, and purchase orders.
●Handled filing, entering record label, publication, & royalty arrears for checks and disbursement mail outs.
●Answered phones and assisted with financial duties such as bookkeeper, teller, purchasing agent and accounting.
EMPLOYMENT (Cont’d)
Typist Clerk/Secretary
TransWest Investigations, Inc. - Los Angeles, CA
September 2002 to November 2003
●Assisted CEO with new public health & security cases, by gathering necessary information from clients who receive social services, compile personal investigations, or request assistance with court matters.
●Maintained meetings, organized bookkeeping/investigation/case records, and high priority security files.
●Transcribed entire investigation interviews or reports, assisted with investigation, preparation & filing.
●Handled switchboard & multi-line phones while organizing office duties, multitasking for office flow.
Claims Billing/Call Center Representative
National Health Insurance Company - Los Angeles, CA
February 2002 to August 2002
●Answered high volume call center calls with data entry multitasked, utilizing AS400 system to enroll new healthcare patients.
●Provided Call Center quality assurance assistance to low income, disabled, veterans, and clients receiving welfare, Disability, or public assistance.
●Tracked/filed records and reports, providers coordination, housing budgets, & medical insuranc adjustments for client files.
Office Clerical Call Center Specialist
Select Staffing Services, Inc. - Los Angeles, CA
August 1997 to January 2002
●Handled various tasks & assignments, answering multi-line call center, and switchboard phones.
●Scheduled meetings/Organized travel and expense reports, handled inventory, heavy data entry, & filing.
●Call Center and bank teller specialist.
●Recorded accounting, bookkeeping, housing budgets, and medical insurance adjustments for client files.
●Maintained front desk receptionist assignments as needed.
EDUCATION
Communications/Office Management
Washburn University - Topeka, KS
January 2010 to December 2018
Continued Academic Studies
L.A. Southwest College - Los Angeles, CA
January 2000 to December 2002
Washington Preparatory High School - Los Angeles, CA
January 1995 to December 1995
SKILLS
Switchboard Call Center Secretary Data Entry Alpha/Numeric
Excel Word Call Center Transcription
Outlook Access/AS 400 Data Entry Intake Experience
PowerPoint Internet Communication Office Management
Typing (75 w.p.m.) Interviewing Human Services Word Processing
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