Mortgage Professional
Resume:
Krystal Mazzeffi
Cell #: 602-***-**** Email:***********@*****.*** Address: 9433 N 15th Ave Phoenix, AZ 85021 Objective To secure a challenging Office/Administrative position with additional career opportunity where I can further develop my skills, and contribute in a team oriented environment.
Profile I am a motivated, self starter and quick learner. I have over 10 + years of experience in Customer Service, Banking, Collections, Mortgage Processing, and Underwriting GSE and non GSE loans I would like to become one of your employees so I can further develop my skills and be part of your company.
Skills Summary
Project Management
Mortgage Calculating skills
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
High Productivity
Negotiating Skills
Communication Skills
Analytical/Research Skills
Front Office Operations
Professional Presentations
Employment History SOUTHWEST BEHAVIORAL & HEALTH SERVICES November 2023 – Present Clinical Records Specialist – I would gather patients medical records. Once I made sure all requested documents were present, I would mail or secure email them to the entity the patient requested. I am in the Risk Management Dept from 06/18/24 to Present Day. Restoration Specialist/Vocational Trainee – I restored & repaired old furniture that was used for housing patients. I stripped the paint/stain with paint stripper or by hand. Then I would sand it down and repaint it. I was in the Restoration Dept from 11/27/23 to 6/17/24. FRESENIUS MEDICAL CARE September 2018 – November 2018 Patient Account Representative – I called patients in regards to their Dialysis Bill. For most cases I would bill Medicare for 80% then collected the other 20% by either Medicaid or secondary insurance. If any amount remained I would collect it from the patient. This was only a 3 month contract. Krystal Mazzeffi
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SURVEY SAMPLING INTERNATIONAL July 2018 – November 2018 Telephone Interviewer – I was in a Inbound/Outbound Call Center. I would ask for the person assigned then give them a political survey. Once information was collected I would create a summary of the call then send the company the results. This was only a 4 6 month. I worked here the same time I worked for Fresenius Medical Care.
WELLSFARGO HOME MORTGAGE& AUTO December 2014 – December 2017 Collector 3 – I collected on early and late stage delinquent accounts. I contacted customers to collect their past due mortgage& Auto payments, set up Promise to Pay Agreements, set them up on RePayment Plans, or referred them to Home Preservation. I was hired on as a full time permanent employee on 12/1/14 and completed all required training for the position. I have received several Team Member Recognition Awards and had an average Quality Score of 95% 100%. I assisted many of the people on my team when they had questions and was involved in helping with Team Meetings by going over the new Stagecoach Updates and taking all minute notes for the Team Meeting Summary emails I send out each week. I started as a Collector2 then was promoted to a Collector 3. Staffing Agency – JP MORGAN CHASE BANK October 2013 – November 2014 Consumer Loan Specialist – I worked on Penalty Fee Assessments (FCF & SDQ) which is Performance Penalty Management Eliminate/reduce monetary losses associated with investor and private servicing performance penalties. I ordered attorney chronologies, gathered all pertinent system notes, reviewed file history, accounted for events within the default process, constructed a narrative summary of events and updated the IBS database. I worked this position as a temp employee through Randstad Staffing Agency.
CASCADE FINANCIAL SERVICES LLC February 2012 – September 2013 Construction Lending Specialist – I specialized in Loans for Construction of Manufactured and Modular homes for HUD. I worked on these loans with very strict and time sensitive procedures, andguidelines. I managed a very large pipeline and collected all HUD required documentation such as the Water Tests, Septic Inspections, Final BuildingInspections,Termite Treatment Forms, etc. I worked directly with the Builders, Land Surveyors, and Future Homeowners and received many compliments regarding my Customer Service.
DOVENMUEHLE MORTGAGE INC November 2010 – February 2012 Loss Mitigation HAMP Underwriter – I managed a large pipeline, manually modified loans, calculated income/expenses/assets/DTI/LTV, and completed and assisted with several training classes regarding new US Treasury Guidelines associated with HAMP. I also manually calculated all the financial figures of the modification from beginning to closing and approved/denied documents and requests that were received.
Krystal Mazzeffi
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Staffing Agency WELLS FARGO MORTGAGE February 2009 – October 2010 Loss Mitigation HAMP Specialist – Imanaged a large pipeline, collected HAMP required documents, calculated income/expenses/assets/DTI/LTV, and completed several training classes/video seminars regarding new US Treasury Guidelines associated with HAMP. Once I gathered all required documents and calculations, I submitted the complete file to the Underwriter. MORTGAGE PROTECTION GROUP LLC April 2008 – February 2009 Loss Mitigation Processor – I managed a large pipeline, set up repayment plans, calculated income/expenses/assets/DTI/LTV, ordered appraisals/credit reports, postponed Foreclosure Sales with attorneys office, trained new processors, and created all of MPG’s Pipeline and Modification Request System.
Education
Received my GED from the Chandler Public School District in May of 2009.
I studied at McHenry County College and my major was Criminal Justice.
I changed my major to Business Management and will attend Mesa Community College. Computer Literacy Office Package: I am very computer savvy so I am advanced in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and Microsoft Outlook Express, I also experienced with Axiom, Next Gen Healthcare, IBS Production Database, R 4, CPI / LPS / Fidelity, ERLMF, Sharepoint, LPS Desktop,VenderScape, DataTrac, and Point. I have worked with many other programs but these are the ones I am more familiar with. Typing: 45 50 WPM and also 10 key stroke.
Tamra Landrum
Southwest Behavioral & Health Services
3450 N 3
rd
St
Phoenix, AZ 85012
*******@***********.***
05/13/2025
To Whom It May Concern,
I am writing to recommend Krystal Mazzeffi for a position with your company. Krystal has been an invaluable member of our team at Southwest Behavioral & Health Services for over a year, serving as a Clinical Records Tech. During this time, she has consistently demonstrated exceptional skills, dedication, and professionalism. Krystal is known for being a great team player, self-motivated, reliable, and trustworthy. Her detail-oriented and proactive approach has greatly benefited our team and helped us achieve our goals.
In addition to her professional skills, Krystal is a pleasure to work with. She is always willing to go above and beyond to support colleagues and contribute to a positive work environment. Her positive attitude and strong work ethic make her an asset to any team. I am confident that Krystal will excel in any position with your company and continue to make valuable contributions. I wholeheartedly recommend her and am happy to provide further information if needed.
Sincerely,
Tamara Landrum
Clinical Records Manager
Southwest Behavioral & Health Services
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