Customer Service Associate

Nadia Neal

Front Desk Receptionist

**** ********* **, *********, **, United States, 60517, 331-***-****, **********@*****.*** Professional summary

Front Desk Receptionist with over 6 years of experience in optimizing organizational processes and enhancing communication. Proficient in executive communication and complex problem-solving, fostering a collaborative and efficient work environment. Committed to driving business process improvement and organizational development in future roles. Employment history

Machine Operator, Jun 2023 - Present

Morey, 100 Morey Dr Woodridge, IL 60517

Beauty Expert/Cashier, Sep 2019 - Aug 2022

Target, 2333 63rd St Woodridge, IL 60517

Dental Front Desk Associate, Aug 2022 - Apr 2023

Aspen Dental, 2901 Plainfield Rd, A Joliet, IL 60435 Skills

Business Process Improvement, Organizational Development, Executive Communication, Complex Problem Solving . Education

High School Diploma, 2016 - 2020

Downers Grove South, 1436 Norfolk St, Downers Grove, IL

• 3.6 GPA and perfect attendance record to date.

• Part of the A Team at Technology Center of Dupage. Conduct equipment inspections, minimize downtime, enhance efficiency, improve quality output. Demonstrated a commitment to teamwork by mentoring new operators, promoting a collaborative and efficient work environment.

Monitored production metrics to identify inefficiencies, resulting in targeted improvements and enhanced overall output quality.

Assisted customers with product selection, enhancing sales and customer satisfaction. Managed transactions efficiently, ensuring accurate cash handling and reduced discrepancies. Provided personalized beauty advice, improving client engagement and loyalty. Resolved customer concerns swiftly, maintaining a positive shopping experience. Collaborated with team to optimize store layout, boosting product visibility and sales. Managed scheduling and patient flow, enhancing daily operational efficiency. Improved patient satisfaction scores through effective communication and service. Utilized dental software for accurate appointment tracking and billing. Resolved patient inquiries swiftly, ensuring a seamless front desk experience.

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