Business Operations Change Management

Ryan Ingram, MBA

Greensboro, NC Open to Relocation ****.*****.******@*****.*** 502-***-**** linkedin.com/in/ryan-ingram-mba PROFESSIONAL SUMMARY

Dynamic and results-driven sales and operations leader with over a decade of progressive experience driving performance across franchise, private equity, and corporate environments. Adept at aligning cross-functional teams with strategic goals, optimizing operational efficiency, and leading large-scale initiatives that increase revenue and profitability. Known for developing high-performing leaders, executing change management programs, and using data-driven strategies to exceed business objectives. Passionate about delivering sustainable growth through a balance of strategic vision and frontline execution.

CORE COMPETENCIES

● Multi-Unit Business Operations

● Full P&L Ownership

● Cross-Functional Team Leadership

● Change Management

● Business Process Optimization

● Staff Development & Retention

● Vendor and Partner Relations

● Data-Driven Strategy Execution

● Microsoft Office Suite (Excel, Outlook,

PowerPoint)

● Budgeting & Financial Oversight

● Customer Experience Strategy

PROFESSIONAL EXPERIENCE

PJC Management Group LLC -Greensboro, NC January 2020 – April 2025 Regional Operations Manager

● Oversaw multi-unit business operations, conducting daily calls with GMs to drive alignment, capture opportunities, and coordinate load leveling.

● Executed corporate SOPs, mentored managers to ensure compliance and operational consistency.

● Designed and implemented “One on One Mentorship Program,” raising shop leadership engagement and performance.

● Launched “Market Pricing” strategy, boosting YoY profitability with 16% ROI in FY24.

● Delivered 25% YoY sales growth and 30% profitability increase through focused planning and talent development.

● Conducted in-person location audits and OSHA reviews, addressing safety violations and maintaining PPE enforcement protocols.

● Served as liaison to insurance partners and vendor accounts; ensured follow-ups were completed in line with client expectations.

● Managed budget planning, resource allocation, and financial forecasting across multiple centers, achieving year-over-year growth in all key performance areas.

● Spearheaded change management efforts during safety and pricing overhauls, gaining buy-in from field teams and corporate stakeholders.

● 25% Overnight travel position.

Driven Brands, Inc- Charlotte, NC April 2019 – November 2019 Regional Training Manager

● Partnered with field teams and executive leadership to analyze operational gaps and implement high-impact training.

● Delivered performance-based coaching across 113 franchise locations in 14 states, improving execution across estimating, workflow, and leadership development.

● Led integration of training technology platforms and SOP playbooks; ranked #1 in regional performance metrics.

● 100% Overnight travel position.

Econo Auto Painting -Tennessee/Georgia August 2018 – March 2019 Division Director - Contract Position

● Managed full P&L for five locations; implemented cost-control strategies and reduced unit cost by 30%.

● Built store-level accountability through forecasting reviews and structured business planning.

● Reengineered production workflows and reporting tools, increasing visibility into team performance.

● 100% Overnight Travel position.

Atticus Franchise Group -Atlanta, GA July 2017 – August 2018 District Operations Manager

● Oversaw district sales and operations across up to 10 locations, leading turnaround initiatives that resulted in 34% growth in new sales and a 57% reduction in cycle time.

● Facilitated coordination between field operations, training, and finance to ensure unified business execution.

● Recruited and mentored operational managers, building a strong bench of future leaders. Enterprise Rent-A-Car- Atlanta, GA September 2011 – August 2016 Branch Manager

● Managed P&L and all operational functions for a top-performing branch, growing fleet by 34% and improving customer satisfaction to 89%.

● Fostered internal talent pipeline by promoting 14+ employees into leadership positions through structured development.

EDUCATION

Master of Business Administration (MBA)

Mercer University - Macon, GA

Stetson School of Business and Economics

Bachelor of Arts (BA), Economics; Minor in Finance Mercer University - Macon, Ga

Stetson School of Business and Economics

● 4 Year Varsity Member of Men’s Tennis Team; Team Captain during Sr. Year

● 4-Time Academic All-Conference

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