Customer Service Operations Manager
Resume:
Devonta Hendricks
Suffolk, VA *****
************@*****.***
Work Experience
CEO/Owner
HCNC (HendricksClarkNation)-Suffolk, VA
August 2023 to Present
dedicated to offering high-quality, reliable services that meet the unique needs of clients. Innovation, professionalism, and a commitment to ensuring safety and security for the state served are priorities. Skilled in conflict resolution and de-escalation techniques, as well as ensuring compliance with health and safety regulations my responsibilities are Developing and implementing strategies to drive business growth and expand market reach, Building and maintaining strong client relationships, ensuring customer satisfaction and loyalty.
Watch Commander/ Agent in Charge
Colonial Sleuths & Protective Services, Corp.-Williamsburg, VA November 2022 to Present
responsible for the overall supervision and management of their assigned shift or watch, ensuring the efficient and effective operation of the department. provided leadership, direction, and oversight for all personnel on their shift, including uniformed patrol officers and other staff. communicate with other departments, agencies, and command staff as necessary, ensuring smooth operations and information flow.
Operations Manager
Loomis Armored US, LLC-Chesapeake, VA
May 2021 to December 2022
(Remote) a key leader responsible for overseeing and coordinating the company's daily operational activities. This role is crucial in ensuring the efficient and secure transportation, processing, and management of cash and valuables for financial institutions and businesses across the US. Supervising and Training Personnel
Operational Oversight
Safety and Security
Customer Service and Relations
Compliance and Reporting
Customer Service Executive
Premium Retail Services-Remote
November 2018 to December 2021
Results-oriented Remote Customer Service Executive with [Number] years of experience in delivering exceptional, personalized customer experiences within the premium retail sector, Proven ability to leverage digital platforms and omnichannel communication to resolve complex inquiries efficiently and enhance customer satisfaction,
Demonstrated success in streamlining remote customer service operations, leading to improvements in key metrics such as response time and first call resolution rates Armed Security Officer/Supervisor
Advanced Protection Solutions-Virginia Beach, VA
July 2020 to August 2021
responsible for overseeing the daily operations of a security team, ensuring a safe and secure environment, particularly in situations where an armed presence is necessary Warehouse kitchen Manager
Bake Fresh LLC-Chesapeake, VA
October 2017 to May 2019
oversees the daily operations of a bakery's kitchen and warehouse, ensuring the efficient production of high-quality baked goods while maintaining a safe and clean environment. This role combines culinary expertise with strong leadership and management skills. Produce Lead
Farm Fresh-Suffolk, VA
September 2015 to March 2017
Responsibility to help maintain sales floor and cooler and to keep the team on task the the customers and to the object. I was the muscle of the team.
Frozen/Dairy Associate
Food Lion-Chesapeake, VA
July 2014 to June 2015
Responsibilities
Unload perishable truck stock Frozen foods. Maintenance walk order review Skills Used
Finishing the job on time
Education
Master's degree in Business Administration
Norfolk State University-Norfolk, VA
August 2014 to May 2017
High school or equivalent
Nansemond River High School-Suffolk, VA
Skills
• Accounting (1 year)
• Conflict Management (5 years)
• Administrative Assistant (2 years)
• Customer Service (8 years)
• Microsoft Office (2 years)
• Driving (10+ years)
• CSR
• Security (6 years)
• Produce Experience
• Microsoft Office (4 years)
• Computer Skills (2 years)
• Sales Experience (4 years)
• Warehouse Experience (3 years)
• Kitchen Management Experience (2 years)
• Public Speaking (2 years)
• Surveillance (6 years)
• Labor Cost Analysis (3 years)
• Customer Care (8 years)
• Load & Unload
• Pricing (4 years)
• Administrative Experience (6 years)
• Customer Support (4 years)
• Call Center (4 years)
Certifications and Licenses
Driver's License
September 2024 to November 2032
DCJS Security License
October 2023 to October 2025
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