Medical Assistant Administrative
Resume:
Candace A. Dempster
Darby, PA *9023
267-***-**** ***************@*****.***
OBJECTIVE:
To seek a position which will require me to utilize my healthcare experience, computer knowledge, strong people skills, organizational abilities, and business experience.
SUMMARY OF QUALIFICATIONS:
Patient Registration, Administrative Assistant, Medical Assistant, Medical Terminology, Vital Signs, Phlebotomy, EKG, Microsoft word, Internet Explorer, Microsoft Office, Epic appointment and surgery scheduling, IDX, ICD-10 coding, C-PT coding, Insurance verification, Precertification, Medical Manager, Epic, Invisions, Next Gen, AeCis system
EDUCATION:
2009-2012 Associate Degree, Colorado Technical University Online
2002-2003 Certificate, Medical Assistant, Applied Career Training
EXPERIENCE:
5/2023- Present Premier Surgical Orthopedic Associates
Patient Service Representative
Promptly greets and acknowledges patients. Check in and check out.
Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
Identifies and collects co-payments, co-insurance, and past-due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
Schedules follow-up appointments and notify patients if service requires an authorization or referral.
Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
Communicate with patients if physician or provider is running behind schedule.
Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
11/2022-04/2023 Children’s Hospital of Philadelphia
Patient Service Representative
Greet visitors and provide efficient support services.
Perform EPIC software functions, including patient registration check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
Answer and triage phone calls, verify contact information, and document messages.
Schedule appointments, inform families of delays, and address or escalate complaints.
Collect and process payments, reimbursements, and insurance referrals.
Attend staff meetings via teams.
Maintain patient records while following HIPPA guidelines.
Perform administrative tasks (mail, faxes, photocopies, etc.).
01/2016 – 05/2023 Penn Presbyterian Medical Center
Registrar-PPMC Emergency Room
Completing the registration process for patients entering the Emergency Room, by verifying patient demographics and inputting all necessary corrections.
Obtaining and verifying health insurance coverage, including all supplemental coverage, for all outpatient accounts using payer websites when possible, according to established procedures and time frames.
Attempt to collect co-pays on all outpatients as governed by the Third-party payor.
Prepare all necessary paperwork for the admission process.
05/2022-11/2022 Jefferson Einstein Medical Center
Admin Coordinator II Moss Rehab
Coordinates scheduling and patient registrations of all patient therapy appointments using an online system. Checking in all patients, on the correct encounter, that arrive and informs appropriate party of their arrival using the AeCis system.
Collect copays when patient checks in.
Coordinating with the clinicians to verify the schedule is accurate and full
Responsible for all aspects of facility telephone and email communications.
Communicating with all patients with the highest level of customer service.
Responsible to verify all patients have a clearance for their therapy session prior to their appointment and places patients on the clearance list every month during the creation of the new encounter.
11/2020 – 11/2021 Albert Einstein Medical Center
Emergency Room Registrar
Fully registering patient when entering the Emergency Room, updating demographic information when necessary.
Verify all patient’s health insurance coverage that check into the Emergency room.
Collect emergency room copay as assigned by insurance company.
Open and close payment batch during every shift, when collecting copays.
Correction of all registration errors completed on the shift.
12/2017 – 4/2019 Bryn Mawr Orthopaedic Surgery Center
Insurance Verification Rep
Verify insurance for the same day add on cases immediately for next day and inform patient of their responsibility.
Verify all insurance for all cases scheduled at the facility
Run insurance eligibility report daily to ensure that all authorizations and referrals are obtained to upcoming procedures
Document weather case requires an authorization of referral for the day of service Attempt to collect copay or coinsurance for the day of service via phone Prepares billing schedule and submits to receptionist on a daily basis. Utilize Navinet to retrieve referrals for scheduled procedures
9/2016 – 12/2017 Temple University
Receptionist/Scheduler-Pediatrics
Answer all incoming calls when covering in the call center.
Completing full registration, collecting demographic and vital patient information for the practice when scheduling appointments in the call center and in the clinic.
Schedule and confirm appointments and coordinate patient registration with the call center. Greet patients when checking in for appointments in the clinic.
Interact with the patient in a friendly and welcoming manner.
Serve as a first point of contact for patients both in person and over the phone.
Inform Parents of co-payments due at the time of visit.
11/2014-1/2016 Philadelphia College of Osteopathic Medicine (PCOM)
Clinical Secretary
Assist with entering student grades for the Professors.
Post and remove scheduled student exams.
Collect assignments that are due at a specific time and date.
Arrange housing for site rotations for the students.
Prepare correspondence that are needed for the student to start their rotations.
Ordering and maintaining all inventory of supplies.
Perform a variety of secretarial duties, as well as a wide range of customer service-related functions to assist in the overall functioning of the department.
Possess excellent customer service skills and the ability to work in a demanding environment.
8/2008-7/2014 Pennsylvania Hospital
Surgery Scheduler-OB/Gyn
Schedule surgeries for a Gyn subspeciality practice.
Collecting all necessary clearances required for surgery.
Communicating directly with patients and their families about arrival time and what to expect for the surgery.
Scan documents/results into Epic.
Obtain precertification for procedures/surgeries.
Coordinate surgeries with other surgeons
References:
Available upon Request
Contact this candidate