General Manager Educational Support

Valerie P. Silcox

Mobile, AL. 251-***-****, 850-***-****, *********@*****.***

Objective

I am seeking new and innovative opportunities in Education and technology. I have years of experience with teaching in a classroom, therapeutic setting, as well as healthcare software settings. I hope to provide an educational experience that encompasses academic growth, personal development and technological experiences. My hope is to ensure high quality educational experiences,class management and standard goals are taught and met appropriately.

Experience

MCPSS

Long and short term substitute teacher

2023-present

Provided educational support for teachers and staff when absent. I used the frontline

Absence management system and reported to each and every assignment. I used the

Lesson plans set out accordingly to meet the teacher’s requirements for students.

2021-2023

Popeyes General Manager

Scheduling, ordering, inventory, ecolab inspection supervisor, Employee management, Opening and closing duties, risk analysis, food costs inventory, daily weekly and monthly reports. Any and all duties included in restaurant general management.

Vacasa

Property Management Software Support

2017-2021

Managed properties for vacation rentals.

Main duties were to assist clients with billing financial statements, any upgrades or new remodeling and home improvements. I also had primary lines of communications for any rental agreement changes, updates, tax increases, or contractural updates on a state and federal level. I worked closely with client and corporate office on rental fees and adjustments based on seasons and marketing strategies. I managed housekeeping and maintenance as well and hired contractors for seasonal work.

Televox 2014-2017

Software installation and conversion lead instructor and lead

Lead the process of onboarding new clients, file conversions, programming custom files, utililzing logmein to remotely access their database and pull data to create files before go live and then coordinate what technical issues may have arisen in between data retrieval. Data retrieval included csv files, xml, pdf, .txt, Our processers would convert the files except for some xml and pdf. Once we obtained a pdf processor then it would drop and load, if not then we had to program data in our files to fit the fields. After the file was complete we would process the files over and save then send to production. Production would still have technical issues with the completed data file and then it would be sent back to install team-us- and we would correct whatever issues we needed to research and fix, then sent back to production and client would go live. Once the client was live, if changes were made to their windows version or file processor, we would send updated software information for their office to stay in the know for compatibility and software updates or network updates on our side.

EPIC Trainer and project specialist

2008-2012

Trained and lead the teams for the Oschner hospital system in New Orleans and Infirmary Health System in Mobile AL. for all areas of pharmacy, doctor practices and the portion of Cadence in the Epic software system. Provided classroom, hardware, software, reports and power points plus manuals for the training of the software before they went live. I lead the classroom scheduling and any and all materials needed for instruction. Our classes were broken into initial user application interaction with the cadence portion of the software with examples and such. Next we would progress to reporting and itemizing in certain fields for insurance input and demographic information. We provided ongoing assistance for support before, during and after the software would go live at each facility.

I also provided ongoing pharmacy analysis help for the medication index. I created and tested new meds that were entered into the system. First created the medication on the dark side in Dev then tested in Hyperspace and checked in production.

Software Support Specialist/Lead Project manager

2006-2008 CPSI

Lead project specialist for installation, conversion pre and post, communications with directors of pharmacy and other healthcare areas. Finished project before during and after conversion process.

Elementary school teacher

2003-2006 Mobile County Public School

Provided short and long term goals and directed instruction along with managing classroom.

Education

University of Mobile

BS Psychology, MEd of Education

Communication

Provided collaboration with coworkers, administration, employees, parents, sales, clients, contractors, for an effective flow of production via calls, text, email, teleconference, webinars.

Leadership

In high school, I was the secretary of class, beta club representative, cheerleading team, Senior community tri hi y, grace home, student council and in college I had leadership and presidential scholarship.

References

Diane Lockman LOM Panama City Beach FL. 850-***-****

Hunter Cobb, Abeo, Medical Billing and coding services, 251-***-****

Ginny Vasquez, Autism ABA, 251-***-****

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