Customer Service Insurance Agent

Craig M. Shafer

**** ****** **, *********, ** ***29

***********@**********.***

248-***-****

CURRENT INSURANCE LICENSES HELD

(CE Updated Current Every 2 Years)

Health, Accident, & Life

Property & Casualty

VARIOUS OTHER EXPERIENCE AT A GLANCE

14 Years Customer Service Experience-Phone & Person to Person

12 Years Heavy Phone Sales and Use of Call Lists-Warm & Cold

Business to Business Sales

3 Years Door to Door Residential Sales

Computer Literate-Familiar with Various Microsoft Programs

13 Years Teaching Experience-Elementary-High School

EMPLOYMENT HISTORY

April 2024-April 2025

AAA, Birmingham, Mi (Corporate Office)

Job Description: Licensed Insurance Agent focusing primarily in Customer Service for the State of Michigan, face to face and for clients calling in to the office. I actively promote and/or sell all AAA products, which include AAA Roadside Memberships, AAA Credit Cards, International Driving Permits, Pass Port Photos, Life, Vehicle and Home Policy sales, changes, and additions.

February 8, 2022-March 2024

AAA, Dearborn, Mi Call Center from Home office

Job Description: Licensed Insurance Agent in the Customer Service Department for multiple states. Consistent high scores for first call resolutions and customer satisfaction.. Success in increasing AAA Membership, AAA Credit Card, Life, and P&C sales, meeting or surpassing company monthly goals.

September 15, 2020-January 4, 2022

Senior Enrollment Solutions, Waterford, MI (National Company)

Job Description: Senior Benefits Specialist. All Medicare Advantage Plans & Medicare Supplement Plans for Michigan & Illinois. Hospital Indemnity & Optional Dental Plans.

June 8, 2020-August 31, 2020 Covid 19 Related)

Bob Love State Farm Insurance, Flushing, Mi

Job Description: Resident Producer. ALL P&C Products- Health & Life Insurance Products-Disability (Short & Long Term)-Hospital Indemnity Plans

March 16, 2020-May 18, 2020 (Covid-19 Related)

Brad Valls Alstate Insurance, Shelby Township, Mi

Job Description: Resident Producer. ALL P&C Products- Health & Life Insurance Products-Disability (Short & Long Term)

February 27, 2020-March 16, 2020 (Laid off (Covid-19)

Tony Volante State Farm, Clarkston, Mi

Job Description: Resident Producer. ALL P&C Products- Health & Life Insurance Products-Disability (Short & Long Term)

May 15, 2018-January 16, 2020

Ronald Schocker Farm Bureau, Shelby Twp, MI

Job Description: Resident Producer. ALL P&C Products- Life Insurance Prod

Military Service

70th Division Army Reserve Band, Livonia, MI (Honorable Discharge)

EDUCATION

Wayne State University, Detroit, MI

Spring Arbor University, Spring Arbor, MI

Eastern Michigan University, Ypsilanti, MI

Schoolcraft College, Livonia, MI

Citrus College, Azusa, CA

Azusa Pacific University, Azusa, CA Degree: BA-Education-Instrumental Music-Minor

Pt. Loma University, San Diego, CA Graduate Studies: Education

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