Administrative Support Business Operations

Tawn Schnoebelen

Richardson, TX ***** • 214-***-**** • *********@*****.***

Skillful and dynamic administrative professional with 9+ years expertise providing comprehensive, executive-level support, working directly with senior management and executive staff in overseeing administration of critical business operations. Skille serving as “Gatekeeper” to the executive team, expertly handling multiple levels of responsibility, including managing executive calendars, scheduling all executive-level meetings and travel, and updating and maintaining confidential information. Adept at developing and maintaining detailed administrative and communication procedural processes that improve reporting efficiencies.

Core Competencies:

Office Operations Planning

Project Management

Event & Meeting Planning

Staff Training & Support

Calendar / Schedule Management

File Management & Ad Hoc Reporting

Cross-Functional Communication

Analytical Thinker & Problem Solver

Budget Administration

Spreadsheet Management

Relationship Building

Issue Resolution

Key Assessments:

Office Management: Skilled at implementing high-impact operational and executive support strategies, collaborating with management team to ensure new strategies align with corporate service goals and position team for future growth.

Administrative Support: Adept at maintaining detailed administrative and procedural processes, leveraging outstanding organizational skills to track/record/report expenses; managing all incoming and outgoing communications.

Strategic Performer: Readily able to transition from one critical task to another to address urgent/emerging needs, while effectively interfacing with management team to collaborate on issues and resolve problems.

Relationship Development: Strong interpersonal talents and active listening skills with a passion for cultivating lasting relationships, troubleshooting issues and exceeding expectations in team driven and self-guided roles.

Professional Experience

Transportation Department – Richardson ISD, Richardson, TX

Administrative Specialist II, 12/2016 to 04/2025

Provided high-level administrative support to RISD Director of Transportation, overseeing the administration of critical business functions and information-management processes to ensure the safety of all students/adults using transportation system. Administered transportation budget. Coordinated and scheduled all TCEQ and UST compliance tests. Maintained Fuel Island and updated vehicles in GasBoy. Tracked over 60 open POs and input invoices on Google sheets that allowed the Fleet Manager/Parts Specialist to track all open POs amounts. Input/forwarded transportation invoices in Munis. Tracked and monitored vehicle title/tag renewals. Entered extra Time Payroll and RFC payroll. Trained employees on various software systems.

Supported/administered day to day transportation operations, including monitoring fuel deliveries and distributions.

Managed and maintained all Transportation department compliance policies and regulations.

Credited for migrating scheduling system from labor intensive manual process to computerized Outlook Calendar system that allows the Director to review current and future operations at any time.

Supervised summer employee in reviewing and cataloging all department accounting invoices, campus invoices, payroll, and deposits from 2000 to 2016.

Work closely with Fleet Manager/Parts Specialist in maintaining white fleet/buses.

Updated and maintained system operations for GasBoy, TMA, Kronos, Veeder Root and NTTA

Attended the National Association of Pupil Transportation Conference, 11/2017.

Forest Meadow Junior High – Richardson ISD, Dallas, TX

Attendance Secretary, 10/2015 to 1/2017

Recruited to oversee and administer the processes of tracking the attendance of 756 students. Collaborated with key administrators to ensure timely recording/updating of student records of 65 teachers in accordance with TEA and state regulations. Served as a point of contact in posting the next day attendance rosters and working with substitute teachers to gather/post accurate student data.

Improved attendance from October-December baseline of 69% to 89% in January and 95.4% in May 2016.

Successfully processed approximately 90-125 medical and excused notes per week into students’ folders.

Submitted TEA Teacher Attendance Verification rosters and forms to the SIS department 6 times a year.

Created and utilized excel spreadsheet to input various attendance codes in batch, managing attendance for 6 to 8 substitutes on a daily basis and recording non-attendance by teachers.

Provided same day turnaround on TEA membership issues for 42 instructors during biannual audit.

Interacting with visitors and parents to resolve student issues calmly while ensuring confidentiality.

Earned a 4.0 out of 4.0 evaluation rating on annual performance review by manager.

Prestonwood Elementary – Richardson ISD, Dallas, TX

Technical Assistant, 08/2007 to 10/2015

Provided onsite technical expertise in maintaining and upgrading the school’s software applications. Prioritized support requests, working directly with administrators and end-users to accurately troubleshoot and correct software issues. Coordinated all software installations required by RISD IT Department. Trained users on software applications. Maintained and tracked IT equipment and assets, including desktops, laptops, printers, smart boards, iPads, IPad minis, projectors, Dukanes, and classroom student stations.

Credited for updating and maintaining 30 student workstations computer lab, educating and training students and teachers on proper use of various software applications.

Served as campus Webmaster, charged with maintaining school website and updating content and links including calendar events, photos, and school stories.

Choreographed, filmed, edited, and burned “Teacher Appreciation” DVD for all teachers (Spring 2015).

Developed and taught student broadcast media curriculum, educating students on new technologies.

Additional Experience

Part-time Receptionist (2023 to 2024) HEALTH WELLNESS MD Dallas, Texas

Greeted patients, checked in patients, answered front office telephones, scheduled appointments, and collected payments for services.

Part-time RISD Clerk (03/07 to 08/07) • northwood hills elementary, Dallas, Texas

Greeted guests, answered front office telephones, transferred calls, filing folders for students, maintained student emergency cards, and lunch monitor.

Educational Background

BS Business Administration / AS Secretarial Sciences - Marymount College, Salina, Kansas

Certifications

National Association Pupil Transportation (NAPT)

Labor Contract Negotiation & Management • Overseeing a Fleet Maintenance Program

Data Driven Decision Making • Transportation Program Planning & Evaluation • School Bus Routing & Scheduling • Transporting Students with Disabilities & Special Needs • Communication Skills for Transportation Professionals

Texas Association of Pupil Transportation (TAPT)

Introduction to Transportation • Leadership-Becoming a leader

Technical Proficiencies

Platforms:

Windows 2013/Apple

Applications:

Munis, OEBS, TMA, Power Fleet, GasBoy, Transfinder, MS Office (Word, Excel, Publisher, Power

Point, Outlook Shared Calendar, Adobe Premier, Movie Maker, Apple, Google Drive, & Google Documents

Hardware:

PCs, laptops, desktops, iPad2’s / iPad Minis, Dukanes, projectors, media carts.

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