Fleet and Facilities Manager
Resume:
WH
William A. Hallett
Professional Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing and collaborating with others to ensure the completion of tasks promptly. Successfully introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives. Accomplishments
● Supervised team of 60 + members
Collaborated with a team of 80+ personnel including upper management in developing The Red Cross Project which netted over 100,000 in sales.
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Assisted with piloting a new system and its operational tech to ensure drivers are more time-efficient for servicing local customers.
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Collaborated with our Sales team to achieve services to big names in the local area such as Bakery Barn, The Pittsburgh Zoo, and numerous local school districts.
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Work History
Earthwise Environmental Solutions - Fleet and Facility Manager Elizabeth, PA
10/2023 - Current
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
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Reduced turnaround time for project completion through effective resource allocation and team management.
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Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
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Developed strong relationships with vendors, resulting in better pricing and improved service quality.
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Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
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****************@*****.***
Ligonier, PA 15658
Skills
● First Aid
● Safety, access control, and security
● Conflict resolution skills
● CPR and Child CPR Training (2017)
● Financial management
● Inventory management
● Safety procedures
● Employee training
● Certified Forklift Trainer
● Maintenance planning
● Fleet management
Education
11/2014
Florida Keys Community College
Key West, FL
Florida Correctional Basic Recruit Training
Program: Corrections
2004
Virginia Randolph Education Center
Richmond, VA
General Educational Development G.E.D
J. Sargeant Reynolds Community College
Richmond, VA
Schwan's Home Service - Sales and Operations Supervisor Delmont, PA
10/2020 - 10/2023
Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
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Managed budgets effectively, consistently delivering projects on time and within financial constraints.
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Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
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Handled staff training initiatives to upscale the workforce to meet dynamic industry demands.
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Supervised operations staff and kept employees compliant with company policies and procedures.
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● Assisted in recruiting, hiring, and training of team members. Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
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● Increased profit by streamlining operations.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
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Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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● Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
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Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
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Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
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Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
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Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
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Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
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Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
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Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
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Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
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Automotive Mechanics
Certifications
● DOT Certification, Schwan's- 2020-2022
First responder Certification, National
Cert. 2014-2022
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House Keeping Services - Truck Driver
Hilton Head Island
08/2018 - 03/2020
Monroe County Sheriff's Office - Detention Deputy
Monroe County
01/2014 - 10/2017
Light/Medium Duty Towing Glenn Allen Towing - Tow Truck Driver Richmond, VA
01/2013 - 01/2014
Recruited, managed and motivated members of our retail team to give every guest positive and memorable experiences.
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Propelled market share to surge ahead of competitors and earn top rankings.
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Promoted business' development by building and maintaining relationships with new clients.
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Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
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Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
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Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
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Loaded and unloaded products at warehouses and customer locations using carts, pallet jacks and forklifts.
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Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
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Invoiced, collected monies due and settled accounts with shippers each day.
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● Correctly marked invoices and clearly noted returns and shorts. Made rounds at specified intervals and conducted head counts and roll calls.
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Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
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Received and inspected mail, property and funds from visitors on behalf of designated inmates.
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Searched building and grounds, living quarters and work areas for contraband.
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Verified facility security by inspecting outside areas, locks and cells for potential hazards.
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Created and maintained arrest files on all inmates processed through jail.
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● Investigated all security and safety violations. Delivered accurate verbal and written reports to the appropriate personnel.
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Responded quickly and effectively to all security violations and duress alarms.
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● Processed and logged accurate and detailed incident reports.
● Responded to calls in both routine and emergency situations. Light/Medium Duty Towing Mobile Repairs Towing - Driver Richmond, VA
01/2012 - 01/2013
Summs Skip and Collections - Recovery Agent
Virginia Beach
01/2011 - 01/2012
Fletchers Towing - Driver/ Office Supervisor
● Answered roadside assistance calls for tows and other vehicle support. Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
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Secured vehicle to tow truck and checked all attachments for safe operation.
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Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
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Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
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Created plans and communicated deadlines to ensure projects were completed on time
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Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
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Exceeded goals through effective task prioritization and great work ethic
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Completed paperwork, recognizing discrepancies and promptly addressing for resolution
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● Improved operations through consistent hard work and dedication Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
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Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
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Used coordination and planning skills to achieve results according to schedule
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● Carried out day-day-day duties accurately and efficiently
● Located people failing to appear in court
● Updated database and kept accurate records
Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency
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● Signaled pilots manually to correct movements and prevent accidents Reviewed 50 accounts per day that were behind on payment to decide appropriate action
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● Set up and adjusted visual aids to help pilots make safe landings Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations
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● Answered all customer inquiries
Negotiated with customers to assist with setting up payment plans satisfying needs of both parties
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Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings
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Richmond, Va
01/2010 - 01/2011
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
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Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
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Negotiated long-term contract renewals with sales affiliates and franchise owners
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Led targeted training programs to educate staff on product benefits and service capabilities
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Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
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Optimized in-store merchandising, brand presentation and inventory availability and focus
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Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
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Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
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Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
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Improved operational standards, personnel moves, and merchandising strategies
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