Maintenance Supervisor Service Manager
Resume:
Mark A. Evans
*****.****@*****.***
**** ***** *****, ******** **, 93551
OBJECTIVE: Trustworthy, ethical, professional individual seeking a challenging position where my experience and skills will contribute to the company’s success.
SKILLS &ABILITIES
Over 4 years of mechanical experience
Over 4 years of Manager/supervisor experience
Read and understand blueprints
Hired and trained technicians
Skilled in various ADP systems, as well as Reynolds and Reynolds
Possess exceptional communication, organizational, and interpersonal skills
Interact with individuals from various backgrounds and experience levels
PROFESSIONAL EXPERIENCE
General Motors Company, Palmdale, CA
Assistant Service Drive Manager
2020-PRESENT
Inspect vehicles upon arrival
Perform diagnoses on the vehicles
Mechanical repairs
Electrical light duty
Conduct daily briefings with management and other mechanics providing up to date status reports and constraints.
Submit insurance claims to the insurance companies
Use ADP systems, as well as Reynolds and Reynolds.
Aligning parts on jigs using templates and fixtures.
Attend daily meetings with other management to ensure quality work, timely repair, and customer satisfaction.
Measure parts with micrometers and calipers to verify dimensions
TransDev, Santa Clarita, CA
Maintenance Supervisor
2018-2020
Oversaw preventive maintenance, repair, servicing, and cleaning of the fleet, included compressed natural gas, diesel, and alternative fuel.
Managed maintenance personnel and technicians to ensure compliance with applicable safety standards, licensing requirements, and company policies and protocol.
Provide assistance and training as needed.
Monitor daily accident reports to establish repair schedules and assess damage to units to estimate cost and time required for repairs.
Performed daily self-inspection
Determine scheduling priority based on availability of parts and time requirements to ensure efficient and safe operation of the company fleet.
Read and understand blueprints
Parkway Motors, Santa Clarita, CA
Service Manager
2016-2018
Forecasted service goals and objectives and maintained daily sales and production records to track progress towards goals.
Developed and monitored department budgets, served as liaison between department and dealership management with regards to budgeting and production variances and issues.
Established and maintained good relationships with customers to encourage future business and referrals, acknowledge customer complaints promptly and tactfully, showing genuine concern for customer needs.
Hired, trained staff, and motivated technicians to increase efficiency
Subaru, Santa Monica, CA
Service Advisor
2013-2016
Identified automotive problems and services
Verified warranty and service contract coverage
Developed estimates by calculating cost of materials, supplies, and labor
Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and service required
Served as product expert, addressing characteristics and operational questions for customers
EDUCATION
2020
General Motors Service Technical College, Palmdale, CA
Certificate of completion in Field Action Safety and Non-Compliance Best
2020
General Motors Service Technical College, Palmdale, CA
Certificate of completion in Documenting the Three C’s of a Job Card
2017
General Motors Service Technical College, Palmdale, CA
Certificate of completion in Dealer Case Management Technical Assistance Center
2005
Toyota College, San Fernando, CA
Hybrid Certification Customer Relations Training
1985-1987
Harbor Junior College, Harbor City, CA
1983-1985
Banning High School, Wilmington, CA
High School Diploma
Personal Reference
Curtis D. Travis
Manager/Trainer APTC
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