Customer Service Team Member

JAMES A. DAWSON JR.

Email: ***************@*****.***

Mobile: 480-***-****

OBJECTIVE

Hardworking and reliable professional seeking a Warehouse Package Handler position. Strong experience in logistics, packaging, and customer service, with a focus on safety, efficiency, and team collaboration

WORK EXPERIENCE

Seasonal P/T Driver’s Helper Assistant

UPS United Parcel Service Nov 2024 - Jan 2025

Assisted with delivery routes and package handling to residential and commercial locations.

Ensured safe loading/unloading and adhered to strict delivery schedules.

Provided excellent customer service, maintaining high satisfaction levels.

Warehouse/Production Associate

Ameriflow Water Services Nov 2019 - Jan 2020

Assembled and packed water treatment products for shipment.

Utilized palletizing and shrink-wrapping techniques to prepare shipments.

Collaborated with team for on-time shipments and inventory management.

Construction Laborer

Barrett Financial Group Aug 2020 - Feb 2022

Assisted with material handling and site preparation on construction projects.

Maintained safety protocols and organized work areas to boost efficiency.

Maintenance Technician

State of AZ, Safford/Tucson, AZ Aug 2016 - Aug 2019

Performed maintenance tasks including plumbing repairs and HVAC servicing.

Managed equipment inventory to ensure availability for routine repairs.

Production Operator (Semiconductor Manufacturing)

Motorola, Inc. Mar 1993 - Dec 1997

Operated semiconductor equipment, ensuring compliance with quality standards.

Cross-trained in production processes and managed hazardous materials safely.

MILITARY EXPERIENCE

U.S. NAVY — Radioman/Teletype Repair Tech

Managed critical communication systems, including satellite and cryptographic devices.

Operated teletype and antenna equipment, ensuring reliable communication.

EDUCATION & CERTIFICATIONS

EPA Certified Universal Technician ESCO Institute, Mt Prospect, IL — June 2018

A.A.S., HVAC-R Technology Eastern Arizona College, Thatcher, AZ — June 2018

A.A.S., Technical Studies Eastern Arizona College, Thatcher, AZ — Mar 2018

OSHA 10 Certification

EPA Section 608 Federal Clean Air Act

KEY SKILLS & QUALIFICATIONS

Warehouse Operations & Inventory Management

Package Handling & Shipping Preparation

Team Collaboration & Communication

Safety Protocols & OSHA Compliance

Forklift Operation (if applicable or trainable)

Physical Stamina & Ability to Lift Heavy Loads

Time Management & Meeting Deadlines

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