Customer Service Food
Resume:
LYNELL GRANT
**** ****** **** ***#***, Houston, *7016, TX (US)
****************@*****.***
PROFESSIONAL SUMMARY
Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Reliable Assistant Customer Service Manager proficient in team and operational leadership. Enthusiastic about supporting business success. Seasoned investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning food preparation and menu development. Currently seeking a food service management role. Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new rewarding opportunity. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with the ability to articulate and help customers make menu choices. Pursuing similar position where skills in issue resolution will be embraced. Organized independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. EXPERIENCE
Assistant General Manager, Freebirds World Burrito Responsible for assisting general managers in daily and weekly inventory, Knowing to do schedules, Doing truck orders, entering and scanning weekly payment reports. Overseeing 13 tribe members. Managing and Operating shifts. Responsible for caterings. Great with guest services. Knowing how to resolve any guest issues. Opening and Closing the store. Responsible for tribe members as well as shift managers of cleaning task opening and closing procedures before the end of each shift.
Feb. 2022 - Present
Houston, Texas
Supervisor, StayFront Desk Cleaning Service AirBnB Responsible for overseeing team cleaners of 6. Making sure inventory was stocked for housing units to clean daily, working 7 days a week. Making nightly schedules for the next day of the units to be cleaned. Training and working diligently with new employees. Must work at a fast pace to make sure all units was cleaned and check all units to make sure they were ready for the guest to check in on time. Go back to the storage to dispose all dirty sheets and towels to be washed. Jun. 2021 - Apr. 2022
Houston, Texas
Food/Beverage Manager, Hilton Garden Inn Hotel- Houston, Tx I plan the ordering, making the schedule, training new employees, weekly as well as monthly inventory and helping out around the hotel if needed Aug. 2019 - Jun. 2020
Houston, Texas
Shift Manager, Fuddruckers Restaurants LLC
Responsible for Operating Shifts thats assign to me, scheduling training, Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.
Mentored and supported new employees to maximize team performance. Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department. Helped employees operate productively and stay on task to meet business and customer needs.
Oversaw schedules, accepted time off requests and found coverage when shifts were short.
Trained and supervised staff members.
Logged all daily shipping and receiving orders.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Trained [Number] new employees quarterly.
Communicated store policy violations to the leadership team in a timely manner.
Maintained visually appealing and effective displays for the entire store. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. April. 2013 - May. 2018
Houston, TX
Diminished work flow lags, including recruiting, interviewing and hiring top talent
Document reciepts, employees hours as well as inventory movement June. 2013 - April. 2014 Cook, Luby'sFuddruckers Restaurants LLC Houston, TX
August. 2009 - March. 2012 Shift Manager, Jack in the Box Houston, TX
May. 2008 - June. 2009 General Manager, Lile Caeser Pizza Houston, TX
Assistant Manager, KFC
• Basic clerical knowledge Reliable and dependable Employee training Detail-oriented Inventory control Inventory control procedures Cash handling accuracy Flexible Perfect aendance record Excellent multi- tasker Approachable Superb sales professional Resolution-oriented Flexible schedule Documented receipts
• employee hours and inventory movements. Upheld company standards and compliance requirements for operations and cleanliness of all areas. Enhanced operations and boosted efficiency through employee training and coaching
• as well as the creation of day-to-day work schedules and assignments. Mentored and supported new employees to maximize team performance. Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department. Helped employees operate productively and stay on task to meet business and customer needs. Oversaw schedules
• accepted time off requests and found coverage when shifts were short. Trained and supervised staff members. Logged all daily shipping and receiving orders. Maintained adequate cash supply in cash drawers in multiple checkout stations. Trained [Number] new employees quarterly. Communicated store policy violations to the leadership team in a timely manner. Maintained visually appealing and effective displays for the entire store. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Diminished work flow lags
• including recruiting
• interviewing and hiring top talent. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Maintained safe food handling standards at all times. Identified assignments to provide associates with developmental opportunities. Enforced appropriate work-flow and quality controls for food quality and temperature. Operated all kitchen equipment in accordance with established guidelines. Provided nutritious
• safe
• visually appealing
February. 2000 - August. 2005
New Orleans, LA
• innovative and properly prepared and flavored food. Ensured smooth kitchen operation by overseeing daily product inventory
• purchasing and receiving. Set up and performed initial prep work for food items such as soups
• sauces and salads. Reduced food waste by re-purposing ingredients. Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department. Documented receipts
• employee hours and inventory movements. Helped employees operate productively and stay on task to meet business and customer needs. Upheld company standards and compliance requirements for operations and cleanliness of all areas. Enhanced operations and boosted efficiency through employee training and coaching
• as well as the creation of day-to-day work schedules and assignments. Trained and supervised staff members. Kept the showroom clean and maintained neat
• orderly product displays. Performed store opening duties
• including counting cash drawers and checking all equipment for proper functioning. Opened and closed the store
• which included counting cash drawers and making bank deposits. Guaranteed positive customer experiences and resolved all customer complaints. Achieved high sales percentage with consultative
• value-focused customer service approach. Compiled weekly monetary reports and records for store managers. Processed shipments and maintained organized stock shelves. Cross-trained and provided back-up for other customer service representatives when needed. Processed all sales transactions accurately and in a timely fashion. Organized the store by returning all merchandise to its proper place. Built customer and employee loyalty and effectively implemented operational strategies. Managed and improved various procedures
• including requirements
• gaps analysis
• training and development and new program rollout. Developed new products and expanded existing product lines to increase profitability. Gained market share in new sales performance. Delivered and implemented staff engagement
• gender diversity and cultural programs alongside a robust reporting tool
• improving operational quality. Worked with promotional teams to develop new marketing strategies. Drove sales and maintained cost controls. Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability. Greeted customers and responded to customer inquiries. Ensured supply met demand by overseeing all merchandising decisions
• replenishment and inventory management. Created effective
[Number] month business plans to ensure strategic decisions were focused on exceeding long-term objectives. Managed restaurant operations
• including hiring
• coaching and mentoring a team of [Number] sales representatives. Hired
• coached and trained staff and monitored performance. Identified sales opportunities by analyzing incident rate reports and increasing sales by [Number]%. Savedcosts by managing shrink processes and inventory levels for corrective action planning. Assessed team proficiencies
• identifying and targeting areas for improvement. Implemented effective customer service procedures to encourage positive feedback. Monitored progress by establishing plans
• budgets and measuring results. Reduced project downtime and oversaw safety and various certification processes. Drove sales by effectively managing several multi-units within the facility. Generated daily operational and sales reports for corrective action or continuous improvement. Empowered staff members to contribute to the continuous improvement
• quality and growth of the company. Met operational objectives by establishing a qualified staff
• promoting adherence to [Type] regulations and providing outstanding customer service. Monitored inventory and analyzed product costs. Handled all employee scheduling to ensure adequate staffing for each shift. Monitored weekly inventory control
• creating templates to ensure optimal food and beverage stock for expense elimination. Interviewed and hired team members which demonstrated dedication and added value to team. Coordinated with store manager to initiate strategies to achieve sales and profit goals. Oversaw daily operations of store
• including inventory and supply restocking
• cash-handling and assisting customers. Strengthened operational efficiencies and traceability
• developing organization systems for financial reports
• schedules
• inventory control and merchandising. Oversaw daily opening and closing procedures and helped to optimize daily operations. Reviewed and verified weekly and monthly store invoices. Addressed customer issues to ensure quick and successful resolution. Hired and scheduled staff to meet business needs and demand. Assisted in store opening by seing up office space
• computers and cash registers. Hired
• tasked and evaluated sales staff and provided comprehensive training in sales
• marketing and customer service. Maintained store appearance
• including rack and shelving organization
• store lay out and planogram planning. Secured revenue
• accurately monitoring cash intake and deposits to eliminate discrepancies. Scheduled and led weekly store meetings to discuss sales
• performance and customer service benchmarks.
EDUCATION
Medical
• Remington College, Houston, TX
2008
Business and Management
• Delgado Community College, New Orleans, LA
2000
Cosmetology
• Moler Beauty College, Gretna, LA
1999
administrative tasks
Approachable
bank deposits.
Beauty
benchmarks
Customer Service
Word Excel
Problem Solving
Resturant Management
Excellent Time Management
SKILLS
Expert
Expert
Expert
Experienced
Experienced
Expert
Expert
Expert
Expert
Expert
English
LANGUAGES
CERTIFICATIONS
• Medical Assistant
ACHIEVEMENTS
• adherence to [Type] regulations and providing outstanding customer
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