Customer Service Silver Springs

DANIEL HOFFMANN

***** * ******* **, ****** Springs, Fl • 352-***-**** • **********@*******.***

Drug Councilor / Journalist / Chef

• Highly experienced and results-oriented culinary professional with over 25 years in the industry, including significant experience in managing restaurant operations and leading teams. Proven ability to adapt, problem-solve, and drive positive outcomes. Seeking a management position where strong leadership, communication, and organizational skills can contribute to the success of a dynamic organization. Holds a certification in Culinary Arts and is currently pursuing an A.A. in Philosophy, demonstrating a commitment to continuous learning and critical thinking. 35wpm

• I have managed two restaurants and maintained and directed a few major projects, from culinary to various assignments. I can easily adapt and am Skilled in problem-solving. WORK EXPERIENCE

Gramma's Cafe 04/2022 - 04/2025

Sous Chef Summerfield, FL

• Assisted with food preparation and kitchen duties. Fire Rock Irish Pub 03/2017 - 06/2022

Bartender / Server Silver Springs, FL

• Provided customer service and handled transactions. Pinar Transportation 10/2015 - 06/2017

Driver Ocala, FL

IHOP 03/2010 - 10/2015

Manager Saint Cloud, FL

• Managed a team of up to 20 staff members, including hiring, training, and scheduling.

• Oversaw daily operations, ensuring efficient service and customer satisfaction.

• Implemented a new inventory system that reduced food waste by 15%

• Resolved customer complaints and conflicts, maintaining a positive dining experience. Cook / Server Saint Cloud, FL

• Prepared high-quality food according to recipes and standards.

• Provided friendly and efficient service to customers. O'Doherty's Irish Pub 12/2000 - 07/2010

Head Chef St. Cloud, FL

• Developed and implemented new menu items, resulting in a 10% increase in sales.

• Managed kitchen staff, ensuring efficient food preparation and adherence to quality standards.

• Controlled food costs and minimized waste.

Assistant Chef / Server St. Cloud, FL

• Assisted with food preparation and kitchen duties.

• Served food and beverages to customers

EDUCATION

A.A. in Philosophy

College of Central Florida • GPA: 3.554 Ocala, Florida • 05/2026 Culinary Arts

T.E.C.O Kissimmee, Florida

SKILLS

Communication: Excel, Microsoft Word, Outlook Mail, PowerPoint Leadership: Conflict Resolution, Delegation, Motivation, Performance Management, Staff Training & Development, Team Leadership

Operations: Budgeting, Cost Control, Food Safety &Hygiene, Inventory Management, Process Optimization, Quality Control

Customer Service: Complaint Resolution, Customer Relations, Customer Satisfaction, Service Standards Technical: Microsoft Office Suite (Word,Excel,PowerPoint), POS Systems

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