Quality Assurance Customer Service
Resume:
Lucas Breeden
**** ******** **. *******, ** 32837; H: 407-***-****; C: 689-***-****; Email: ************@*****.*** Summary
A versatile detail-oriented solutions provider experienced in construction, warehouse operations and management, mechanical maintenance, and customer service. Talents include residential/commercial construction project management, schematic reading to derive task prioritization, team coordination and motivation.
Skills
● Schedules maintained and completed on-time through focused attention to detail, schedule management, and resource management
● Comfortable using verbal, written, and technical drawings as instruction to prioritize and complete projects
● Able to develop processes and train others to replicate best practices
● Able to coordinate efforts of team to fulfill schedule, pulling and timely processing of orders
● Utilize all proper resources available to achieve the task at hand
● Pursuing training and certification in soldering and cable assembly Experience
Park Square Home Orlando, FL
July 2019 to March 2025 - Quality Assurance, Customer Relations Management DRAFT
● Customer orientations - establishing new home owners familiarity with their new home
● Trained and counseled home owners in warranty, maintenance ticketing processes, and general home owner responsibilities
● Conduct quality assurance inspections to ensure construction completion and free of defects
● Maintained the year long warranty process after closing to insure customers satisfaction
● Coordination of customer maintenance needs and fulfillment of warrantable tickets
● Was a member of the Champions Club for maintaining a high standard of customer service and satisfaction..
● Was awarded the One Heart One Team Award for being an outstanding team player. Adams Homes Orlando, FL
March 2018 to July 2019 - Construction Superintendent For Adams Homes, I have been performing residential construction project management and cost control roles in the successful completion of homes in Poinciana, FL. I am responsible for the coordination of multiple teams representing every phase of construction, from pouring the foundation to closing. I weekly review finance and billing statements to ensure accurate invoices and timely payments.
● Utilizing technical drawings of each property, I coordinate with team leads to schedule work
● County inspections are my responsibility to successfully coordinate and complete Cosgrove Enterprises Orlando, FL
March 2012 to March 2018 - Warehouse Logistics
In this role, I became the floor team lead for warehouse logistics. I worked closely with the warehouse manager to ensure a safe, coordinated, and organized environment for the pulling and fulfillment of customer orders. I helped develop staging processes to introduce efficiencies in the gathering of customer order items, packing them, loading them for delivery route optimization.
● Handling the delivery of product to customers in Orlando, Osceola County, Tampa, St. Petersburg, and Volusia County
● Ensured a safe, secure, and OSHA compliant workplace for the team Page 2 of 3
● Coordinated inbound product receiving and storage and outbound delivery operations Tropical Ford Orlando, FL
March 2010 to August 2011 - Quick Lane Technician
For Tropical Ford I worked in a short-turn environment processing a diverse range of customer needs. The nature of my work at Tropical Ford required careful prioritization of client vehicles for maintenance service. I successfully maintained a volume of no fewer than 8 to 12 client vehicles daily.
● Maintained a consistently high satisfaction rating on customer surveys. UTI Orlando, FL
Full-time student pursuing and obtaining industry standard education and training in the automotive mechanic industry.
Black Onyx Tampa, FL
October 2007 to October 2009 - Live Event Coordination and Support I enjoyed the responsibility of coordinating safe loading and unloading of event equipment. I ensured appropriate power resources were in place to safely power the stage, sound mixing, and lighting assets. Ensured high quality audio and video delivery for major concerts for acts including R. Kelly, Hannah Montana and Keith Urban. Coordinated and executed construction operations for events at the Orange Bowl for the WWE, and Broadway productions including Hairspray and Gypsy. Levitt & Sons Orlando, FL
March 2005 to September 2007 - Customer Care Supervisor At Levitt & Sons I enjoyed the responsibility of ensuring the structural integrity for interior/exterior or residential construction. I scheduled and managed the necessary resources to bring a property to closing for the buyer and resolving warranty issues post-closing. Serviced multiple communities including Avalon Park and Stonybrook managing quality assurance, control, and orientations.
● Maintained a record of zero-defects for homes closing and buyer orientation
● Distinguished customer care subject matter expert shaping Levitt & Sons University training program
● Designed curriculum for new home owner’s orientation to standardize best practices across the organization
Audio Visual Freelance Orlando, FL
October 2004 to March 2005
I supported clients like Black Onyx to manage and coordinate the setup, configuration, and operation of live events and concerts.
Lennar Homes Orlando, FL
October 2003 to October 2004 - Customer Care/Orientation Specialist For Lennar Homes I coordinated and conducted new homeowner orientation where I was responsible for demonstrating every aspect of the internal and external aspects of the property. I reviewed homeowner questions and concerns; organizing schedules to promptly address any warranty issues that might arise. Image Technical Services Orlando, FL
January 2001 to October 2003 - Live Event Logistics I organized and conducted transportation, live event setup and strike for events around the United States from Florida north and west to Chicago, IL. I setup audio and video equipment and ensured optimal delivery of content for conventions. I managed the transportation, logistics and monitoring of live event equipment valued more than one million dollars.
American Heritage Homes Orlando, FL
April 1999 to December 2000 – Assistant Superintendent Page 3 of 3
I secured the fulfillment of the scope of work for subcontractors for the new homeowner. I ensured the worksite’s security, cleanliness and OSHA compliance. Education
UTI Orlando, FL
Graduated October 2009
Graduated with 12 Ford Factory certifications and completed industry standard education and training in the automotive mechanic industry.
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