Customer Service Data Management
Resume:
KAYLA CASSELL
PORTSMOUTH VA
**************@*****.***
Objective- To obtain a position in hospital operations, utilizing my strong communication and problem-solving skills to contribute to the smooth and efficient functioning of hospital departments.
Customer Service Representative
Highly organized and detail-oriented professional with 3+ years of experience in hospital administration and patient services, seeking a challenging non-clinical role to leverage my skills in data management, communication, and customer relations. Proficient in using various communication channels, including phone, email, and live chat, to efficiently resolve customer inquiries and complaints.
EDUCATION
Centura College 2016
Associate degree in human science
Employment
Bon Secours Mercy Health, Hampton Roads, VA-TELECOMMUNCATION OPERATIONS Sept. 2022-Current
DePaul Medical Center, Norfolk, Va-Patient information May2017-
Aug.-2018
SKILLS
Maintained customer satisfaction rating of 95%+ while handling well over 50-60 calls per day.
Resolved 90% of customer inquiries within first contact.
Implemented new call scripts that reduced average handle time by 30 seconds.
Data management and analysis
Communication and interpersonal skills
Customer service and patient relations
Proficiency in relevant software (e.g., electronic records, Microsoft Office)
Project management and organization
Teamwork and collaboration
Contact this candidate