Customer Service Technical Support

Lindsay Reeves

Tempe, Arizona

Email: *****.******@*****.***

Phone: 480-***-****

Professional Summary

Enthusiastic and dedicated customer service and peer support professional with a passion for helping others and providing exceptional service. Skilled in active listening, conflict resolution, and building rapport with diverse individuals. Known for a calm and empathetic approach, while consistently maintaining high standards of customer satisfaction. Seeking a position in customer service or peer support where I can leverage my communication skills and compassion to make a positive impact.

Work Experience

Covance Support Specialist

August 2011 – July 2013

●Provided technical support to physicians, patients, pharmacies, and drug companies regarding program requirements and guidelines.

●Guided users through complex technical issues, ensuring compliance with program protocols and service standards.

●Monitored and reported non-compliant users to ensure adherence to program rules and regulations, maintaining the integrity of operations.

●Delivered clear, concise instructions and troubleshooting support, contributing to high user satisfaction and efficient workflows.

Private Eyes Employment Verifier

November 2010 – June 2011

●Verified employment history and other personal details for clients as part of background checks.

●Communicated with companies to confirm job status, employment dates, and job titles.

●Ensured accuracy and timely completion of all verification processes.

●Provided detailed reports on verification results to clients in a clear and professional manner.

OmniMount Systems Technical Support Specialist

January 2008 – February 2010

●Provided technical support for customers, troubleshooting issues related to mounting systems and audiovisual equipment.

●Assisted customers via phone, email, and online chat, ensuring clear communication and timely issue resolution.

●Worked with product development teams to report recurring issues and improve customer experience.

●Documented troubleshooting steps and solutions to create a knowledge base for internal teams and customers.

Ultimate Electronics Assistant General Manager

September 2001 – September 2007

●Managed day-to-day operations of the store, overseeing sales, inventory, and customer service.

●Led a team of sales associates, providing training, coaching, and performance feedback.

●Ensured a high level of customer satisfaction by addressing issues promptly and effectively.

●Collaborated with upper management to develop strategies for increasing sales and improving store performance.

●Managed scheduling, staffing, and operational budgets to optimize store efficiency.

Education

Desert Vista High School, Tempe, Arizona

High School Diploma

Skills

●Strong verbal and written communication

●Conflict resolution and troubleshooting

●Technical support and problem-solving

●Customer service and relationship management

●Reporting and compliance tracking

Contact this candidate