Customer Service Delivery Driver

MaShonda McClarty

Lincoln, NE 402-***-**** **************@*******.***

Professional Summary _

Versatile and dedicated professional with over 15 years of experience across various industries, including sanitation, food service, logistics, and healthcare. Demonstrates exceptional adaptability, strong communication skills, and a commitment to efficiency in fast-paced environments. Proven track record in customer service, team collaboration, and adhering to safety protocols. Achieved 200 hours of Cyberworx, Edovo, and hands on training across various fields and obtained 150 certificates. Seeking to leverage diverse background and skills to contribute effectively to a dynamic organization.

Skills & Competencies

Communication Skills: Effectively conveyed complex information to team members, ensuring everyone understood their roles and responsibilities

Time Management: Prioritized tasks efficiently to complete a high volume of food preparation within tight deadlines during peak service hours

Ambitious: Proactively sought additional responsibilities and training opportunities to enhance skills and advance within the organization

Active Listener: Actively listened to clients' concerns during home visits, providing reassurance and tailored support based on their needs

Flexible: Adapted quickly to last-minute changes in the work environment while maintaining quality and safety standards

Adaptable: Successfully transitioned from a delivery driver role to a kitchen associate, applying transferable skills in logistics and customer service.

Microsoft Office (Word, Excel, PowerPoint, and Outlook): Created detailed reports using Excel to track inventory levels and presented findings using PowerPoint to management

Inventory Management: Conducted regular inventory audits to ensure accurate stock levels and minimize waste in the kitchen

Typing Speed (50+ WPM): Efficiently typed up reports and customer feedback forms at a speed of over 50 words per minute, ensuring timely documentation

Team Oriented: Collaborated with colleagues to streamline processes, resulting in improved efficiency and team morale

Supervisory Skills: Effectively managed a team of moving crews, ensuring high-quality service delivery and resolving customer concerns to maintain satisfaction rates during local and long-distance relocations

Work History

Sanitation Technician September 2024 – Current State of Nebraska – Lincoln, NE

Maintain cleanliness and sanitation standards in state facilities

Implement proper cleaning protocols and safety procedures

Collaborate with team members to ensure efficient completion of tasks

Operated commercial buffer to clean and maintain tiled flooring

Responsible for snow and ice removal to ensure safety

State of Minnesota – Waseca, MN

Kitchen Associate April 2023 – September 2024

Assisted in food preparation and kitchen operations

Ensured compliance with food safety regulations and hygiene standards

Contributed to menu planning and inventory management

Prepared breakfast, lunch, and dinner items for high volume of residents

Custodial Technician November 2023 – April 2024

Performed general cleaning and maintenance duties in state buildings

Adhered to safety guidelines and proper handling of cleaning chemicals and equipment

Responded promptly to cleaning requests and emergencies

Delivery Driver June 2022 – May 2023

Door Dash – Omaha, NE

Efficiently delivered food orders to customers in a timely manner

Maintained high customer satisfaction ratings through professional service

Utilized GPS technology to optimize delivery routes

Picker/Packer January 2020 – July 2023

Amcon Distributing Company – Omaha, NE

Accurately picked and packed orders for shipment

Maintained inventory accuracy and assisted with cycle counts

Operated warehouse equipment safely and efficiently

Delivery Driver February 2017 – December 2019

Lark Logistics LLC, (Amazon) – Gretna, NE

Delivered packages to residential and commercial locations

Managed route planning and time-sensitive deliveries

Maintained vehicle safety and cleanliness standards

Home Health Aide January 2013 – January 2017

Dignity Home Care, Inc. – Omaha, NE

Provided compassionate in-home care to elderly and disabled clients

Assisted with daily living activities, medication reminders, and light housekeeping

Maintained detailed patient records and communicated with healthcare professionals

Daniels Moving and Storage – Gretna, NE

Road Supervisor March 2009 – January 2013

Supervised moving crews and ensured quality service delivery

Coordinated logistics for local and long-distance moves

Resolved customer concerns and maintained high satisfaction rates

Mover October 2007 – March 2009

Executed residential and commercial moves with care and efficiency

Properly packed, loaded, and unloaded client belongings

Adhered to safety protocols and company policies

Education Licenses/Certifications

High School Diploma Liberty High School 2007 ServSafe 2024

Food Handlers 2024

OSHA 2024

Forklift Safety 2024

Forklift Certification 2024

LP Gas Sit-Down Rider

Electric Sit-Down Rider

Motorized Hand Jack

High-Lift Order Picker

Low-Lift Order Picker

Attachments

Push-Pull Jack

Warehouse Logistics 2024

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