Customer Service Data Entry
Resume:
Malia Robinson
**** ******** ***** ****** *****, 75115
469-***-**** • ***************@*****.***
Career Objective
Dedicated customer service representative / data entry specialist with over 4 years of exceptional customer service experience. Strong communication and problem solving skills . Aiming to improve skills and to obtain a position where I can learn and also use the tools that I already have which includes a Microsoft Office Specialist Certification to learn and potentially grow within the company . Work Experience
Customer Service Advisor
DHL
Answering 60+ inbound calls each day regarding customer orders . Providing shipping details for customers . Using active listening to understand customer complaints and finding a resolution that best fits the situation. Maintaining customer records and updating account information as needed .
Customer Service Representative
Woodbridge Home Solutions
Speaking with potential customers, setting appointments for design consultants.
Assisting customers with placing orders and providing accurate quotes for pricing of products .
Customer Service Advocate
United Healthcare
Reviewing and researching claims while navigating multiple computer systems. Conducting data entry for new customer claims . Communicating effectively with customers and providers to evaluate claims and other issues.
Intake Specialist
Mimi’s Tax Business
Appointment Setting
Interviewing customer to request personal information to complete returns Assisting customers with uploading documents
Placing outbound calls to customers to go over tax return information. 08/2020 - 11/2022
03/2023-10/2024
01/2025 -Current Day
Education
UT Tyler
Navarro College
Dallas College
Contact this candidate