Service Representative Patient

Tiffany Childs

571-***-**** **************@*****.*** Montclair, VA 22025

PROFESSIONAL SUMMARY

• Bachelor of Science in Healthcare Administration.

• Over three years of experience as a patient service representative/patient access.

• Portrays time management, effective communication, and problem-solving skills.

• In my next role, I am looking to utilize my relevant skills, passion for healthcare, and experience.

EXPERIENCE

Patient Service Representative, Inova Health Systems June 2021 - Current

● Accountability, accuracy, and demonstrate effective communication skills to reach department goals.

● Collect HIPAA confidential information, proper verbal and written correspondence with patients and clinical team members.

● Attention to detail, delivery of high levels of accuracy while improving inefficiencies.

● Collection of pre-service activities such as insurance. Switchboard Operator, Novant Health

June 2019 – June 2021

● Answer main phone line for Prince William and Haymarket medical center to assist patients and staff members with which department they would like to connect to.

● Announce emergency codes through the overhead sound projectors in both medical centers to notify nursing supervisor and staff of that department.

● Called in staff members on call for specific departments to assist department in an emergency and/or short staff.

Front Desk Representative, Novant Health

August 2017 – June 2019

● Direct visitors to the correct location in the hospital for their scheduled appointments and/or visitation for patients.

● Greeted and welcomed guests upon entry into the hospitals and answered any questions they may have.

● Answered phone calls from within the hospital and outpatient calls to assist with questions and/or concerns.

EXTERNSHIPS

UVA Community Health: November 2022, and November 2023 Key responsibilities

• Comply with HIPAA laws and regulations while handling protected files.

• Develop work schedules for staff.

• Perform clerical duties for assigned department.

• Manage data in spreadsheets and reports.

EDUCATION

Bachelor of Science, Healthcare Administration

February 2024

ECPI University

SKILLS

Problem-solving, good organizational and multi-tasking abilities, strong communication and people skills, knowledge of office management and basic bookkeeping, repetitive movement of hands and fingers - typing and/or writing, ability to work within deadlines with frequent interruptions, willing to work beyond normal working hours, ability to work in accordance with Hospital Safety Standards and adaptability.

AWARDS/RECOGNITIONS/VOLUNTEER WORK

● Dean’s List: 6/22, 9/22, 6/23, and 9/23

CERTIFICATIONS

• CPR

• FEMA: Including people with disabilities & others with access & functional needs in disaster operations, and Incident Command Systems.

• OSHA

• Six Sigma

• Project Management

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