It Support Technical

Canaan Blount

Baltimore,Maryland 443-***-**** *******@******.*** LinkedIn

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certificate. 6+ years in customer service/logistics have led to developed skills in problem solving and critical thinking. TECHNICAL SKILLS & STRENGTHS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Problem Solving •Critical Thinking • Adaptability EDUCATION & CERTIFICATIONS

Merit America • Virtual 03/2025

Google IT Support Professional Certificate (Expected 06/2025)

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

Utility Locator • Utiliquest, Baltimore, MD 02/2022 - 02/2025

● Identified and marked underground utilities for over 500 residential and commercial sites annually, ensuring safety and compliance during excavation projects, which resulted in a 93% reduction in utility damages and contributed to zero safety violations over three years.

● Created an outstanding locating experience by actively communicating with all clients and exuding a professional and friendly demeanor.

● Utilized electromagnetic and GPR (Ground Penetrating Radar) equipment to precisely detect underground facilities, ensuring compliance with 811 and local regulations.

● Trained new technicians on safe locating practices and equipment handling, leading to a 30% reduction in training time and increasing field accuracy.

● Documented and located findings and discrepancies in digital systems, improving reporting accuracy and facilitating quicker responses for repeat service requests.

Warehouse Coordinator • Nissan Parts Distribution Center, Baltimore, MD 08/2019 - 02/2022

● Coordinated daily inbound and outbound shipments for parts distribution, supporting timely deliveries to over 33 dealerships across the northeast.

● Directed a team of 15 warehouse associates during high-volume periods, achieving a 99.6% order accuracy rate and reducing shipping errors by 35%.

● Oversaw daily shipping and receiving operations in a fast-paced automotive warehouse, averaging 1,200+ part shipments per day.

● Trained new team members on RF scanning, packaging standards, and safe equipment use, improving overall team productivity by 20%

● Enforced Nissan’s strict safety and quality standards across all warehouse functions, contributing to a 2-year injury-free record.

Team Member • Chick-fil-a, White Marsh, MD 01/2016- 07/2019

● Delivered exceptional customer service in a fast-paced environment by greeting and assisting 100+ guests daily, contributing to a 95% customer satisfaction rating.

● Collaborated with front and back-of-house teams to streamline order accuracy and speed, reducing average service time by 30 seconds per customer.

● Trained five new team members on company policies, cash handling, and food safety procedures, speeding up their onboarding process.

● Maintained a clean and organized dining area and kitchen station, earning top marks during internal health and safety audits.

● Resolved customer complaints calmly and effectively, turning negative experiences into positive outcomes based on survey feedback.

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