sales, customer service, project management

Roy Kraft

Dallas, Texas __ __ ********@***.*** 609-***-****

Top performer specializing in delivering technology products and services with solid accomplishments employing team development, engineering knowledge, sales expertise and finance acumen.

Sales and Business Development -Directed multiple department team effort to win single $25M account from competitor

New Technology Introduction -New product strategy, active component development specifications, planning, manufacturing

Outstanding, Consistent Achievements -Exceeded quotas of $10M+ & 2500% revenue increase reversing a 7 state decline

Expanding Growth -Market analysis for acquisition negotiations, implemented sales, product, account transition processes

Solution Selling

Business Development

Contract Negotiation

Product Lifecycle

Network Operations

Team Development

Account/Project Management

Executive Presentations

Proficient MS, CRM, CAD

Precision Manufacturing

Strategic Planning

Channel Growth

Acquisitions/Expansions

Business Process Consulting

Customer Service

Professional Experience

Logistic Agent, Favor Neighborhood Contract: May 2019 – present

Individual and professional procurement, transport, and delivery specialist in Dallas, Tx.

Claims Manager, New York Life – GBS May 2022 – April 2023

Management short term disability case files, payment approvals,

coordination and evaluation medical and vocational data.

Business Consultant, SMB Business Services, Dallas, TX Mar 2016 – Aug 2021

Owner - B2B sales for business optimization, digital media, UC, POS, benefits, etc.

National Sales Director, Alpha/Cheetah Technologies, Bellingham, WA Apr 2013 - Jan 2016

Sales training, project planning, and contract execution of network power and

surveilance products, software, and SaaS licenses, acquired in acquisition.

Director, Delaware Technologies Inc. Mt Laurel NJ Jun 2002 - Jul 2013

Consulting contract sales and marketing SMT delivery systems, chemical analysis and

electro-mechanical services.

Sales Director, Ventronix, Weston FL Feb 2012 - Apr 2013

Sales, distribution hardware and service test solutions for converged IP networks, optical

transport, FTTx, PON, etc.

Director Sales, Incognito Software, Vancouver BC Feb 2010 - Oct 2011

Software sales for services activation and IPAM platforms, OSS/BSS integrations.

Director North America Sales, Proxilliant Systems – Stockholm SE Jul 2007 - Feb 2010

Start-up service assurance network technology Core to Edge for QOS, QOE, and Geospatial KPI.

Regional Sales Manager, Tollgrade Communications - Cheswick, PA Jul 2003 - Jul 2007

Test and management product sales Telecommunications industry.

Business Process and Network Engineering Experience - 17yr

Procurement - Strong negotiation skills, began Just in Time program, $150M contracts earning $1.8M in rebates.

Accounting - Eliminated 85% overdue invoices maximizing business processes efficiencies in multiple corporate departments including engineering, operations and accounting.

Software Development - Delivered networked procurement & inventory system in 23 state sites with vendor access interface, integrating corporate and local accounting, financial and IT systems.

RF Engineering - Broadband System Engineering Manager- interactive broadband network operations (design, construction, maintenance, performance, technical staff development and customer service).

West Virginia Wesleyan College: BA, Government/Psychology

State University of New York at Buffalo: Economics

Jones/NCTI: Electronics/ RF Signal Processing

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