Customer Service Experience
Resume:
JOSEPH ASHTON
DETAILS
**************@*****.***
SKILLS
Communication Skills
Problem Solving
Leadership
Communication
Customer Service
Order Picking
Sales
Microsoft Windows
Mopping
Cherry Picker certificate
LANGUAGES
English
PROFILE
Willing to relocate: Anywhere Authorized to work in the US for any employer Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Enthusiastic and reliable Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. EMPLOYMENT HISTORY
Cashier/ Store associate at Trader Joes, Annapolis, MD June 2023 — Present
• Analyzed store performance trends and created action plans to improve store operations
• Maximized store space and visibility through effective store layout and design
• Ensured store safety by monitoring customer activity and enforcing store policies
• Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
• Stocked shelves and ensured product displays were organized and attractive
• Operated a POS system to process payments, refunds, and exchanges Senior Sales Associate at Harbor Freight, Gaithersburg, MD October 2022 — May 2023
• Analyzed sales data to identify trends and develop strategies to increase revenue
• Maintained accurate records of inventory levels and transactions, allowing for efficient stock replenishment
• Managed inventory of cleaning supplies, ensuring adequate stock levels and timely replenishment
• Coordinated and supervised the loading and unloading of goods from trucks, ensuring all safety regulations were followed
• Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
• Successfully identified and resolved data entry errors, resulting in improved data accuracy
Warehouse Associate at ProLogistix, Lawrenceville
October 2020 — Present
Accepting a variety of temporary warehouse jobs
Mail Handler Assistant at US Postal Office Service, Washington, D.C. May 2020 — October 2020
• Managed the daily mail, sorting, distributing and processing outgoing mail
• Processed incoming and outgoing mail and shipments, ensuring accuracy and timeliness of delivery
• Managed incoming and outgoing mail, ensuring prompt delivery of important documents
• Identified and flagged suspicious mail for additional screening
• Processed incoming and outgoing mail with accuracy and speed, resulting in a 60% reduction in errors
Builder at Coca-Cola Consolidated, Elkridge, MD
October 2019 — February 2020
• Utilized a forklift to load and unload goods from trucks
• Developed and implemented a system for tracking goods through the supply chain, resulting in improved traceability
• Organized and managed the warehouse operations to ensure that all safety protocols are followed
• Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
• Processed and audited inventory data, ensuring that all records are accurate and up to date
• Used a forklift to move heavy items around the warehouse
• Loaded and unloaded items from shelves and pallets using a forklift Busser at Outback Steakhouse, Laurel, MD
September 2018 — April 2019
• Followed proper procedures for setting up and breaking down tables
• Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing
• Followed established health and safety guidelines to ensure a clean and sanitary dining environment
• Worked with the kitchen staff to ensure timely delivery of food orders
• Greeted and welcomed customers in a friendly and professional manner EDUCATION
High School Diploma, Hammond High School, Columbia September 2018 — May 2019
High School Diploma
REFERENCES
References available upon request
Contact this candidate