Customer Service Quality Assurance

Javier A. Miret

C:954-***-**** E: ********@*****.*** Miami, FL 33174

Objective:

Mission-driven well rounded and result oriented Professional with 20 years of significant experience in various roles including the customer service sector and management of departments. Track record in security management which consisted of cyber intelligence crimes, luxury retail and commercial businesses. Infrastructure, essential support systems and operating budgets, ability to schedule, organize and problem solve while addressing company concerns. Excellent interpersonal skills, dynamic employee, and collaborative team player aimed towards company success and customer satisfaction.

Key Strengths include:

Leadership Management Interpersonal Skills

Supervision Quality Assurance Analytical Skills

Criminal Investigation Marketing Communication

Risk Analysis Logistics Problem Solving

Professional Experience

Saks Fifth Avenue

Asset Protection Supervisor May 2017 – June 2022, April 2023 – Present Miami, FL Surveillance and Safety

• Conduct safety audits to identify risks and enhance overall security measures.

• Monitor daily operations through surveillance to ensure adherence to company protocols and detect internal or external threats.

Investigation and Interviewing

• Investigate incidents of potential theft, fraud, or misconduct on a daily basis.

• Interview internal and external suspects, as well as witnesses, in connection with investigations.

• Review and oversee all investigative reports to ensure accuracy and completeness. Security Measure Design and Implementation

• Design and implement security systems including surveillance cameras, alarms, and other protective measures.

• Develop and execute comprehensive loss prevention strategies. Loss Prevention

• Establish procedures to prevent theft, fraud, and other losses that contribute to inventory shrinkage. Compliance

• Ensure all operations comply with company policies, protocols, and standard operating procedures (SOPs). Collaboration

• Work collaboratively with departments such as Human Resources and local law enforcement to resolve security-related issues.

Tiffany and Co.

Branch Security Supervisor June 2022- April 2023 Miami, FL

• Maintenance of a secure environment for clients and employees.

• Monitored back of house operations and controls.

• Responsible for deepening the relationship with our clients to drive lifetime loyalty to the brand.

• Partnered with Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs and procedures.

• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, key access, and report submissions.

• Record documentation of weekly audits to prevent internal shortage.

• Carry out operations tasks including opening and closing procedures for the luxury store. CTTG CORP

Account Manager October 2015- May 2017 Miami, FL

• Provided direct support to customer accounts regarding quality of service, support cases, architecture and engineering questions.

• Maintained 95% renewal rate for all Federal and Commercial Accounts

• Provided Project Management expertise during implementation phases.

• Managed 20+ Engineers, Architects, and IT Security Auditors throughout each project lifecycle to achieve all deliverables are met in projected timeframe.

• Closed deals for over $3,000,000 worth of Service, Hardware, Software and Support contracts MARTIN J. POWERS & ASSOCIATES

Legal Assistant January 2007 – February 2015 Lauderhill, FL

• Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.

• Meet with clients to discuss details of the case.

• File pleadings with the courts.

• Keep and monitor legal volumes to ensure that the law library is up to date.

• Receive and place telephone calls briefing them on ongoing cases.

• Assist attorneys in collecting information such as employment, medical, and other records.

• Prepare and distribute invoices while assisting in accounts payables/receivables. ROTARY PRINTING COMPANY

Account Sales Manager, Accounts payable / Receivable, March 2004-January 2007 Miami, FL

• Resolve customer complaints regarding sales and service.

• Determine price schedules and discount rates.

• Review operational records and reports to project sales and determine profitability.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Perform personal bookkeeping services.

• Prepare and process payroll information.

• Adjust digital files to alter print elements, such as fonts, graphics, or color separations.

• Collect and inspect random samples during print runs to identify any necessary adjustments.

• Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.

Education

Miami Dade College Miami, FL 2016 Psychology, Associate of Arts Miami Senior High School Miami, FL 1990 High School Diploma Technological Proficiencies

Microsoft Office Suite

(Word, Excel, PowerPoint)

Google Drive

Data Finch

Qualtrics

SPSS (Novice-level)

Languages

English

Spanish

Contact this candidate