Claims Adjuster Compensation
Resume:
Catherine Brock
Tavares, FL 32778
***.*****@*****.***
Primary Phone: 352-***-****
EDUCATION:
Vero Beach Sr High, 1992-1995, Graduated.
FL Licensed 620 Claim Adjuster
Work Experience:
09/24-Current -Progressive -Auto Claims Adjuster
●Investigates each claim to obtain relevant facts necessary to determine coverage.
●Coordinate inspections through a variety of channels for damaged autos.
●Coordinate rental vehicles and appropriate coverage while repairs are underway.
●Establishes timely and maintains appropriate claim and expense reserves.
●Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles.
●Negotiate and close all claims in a timely manner.
10/22 to 4/24, ICW Group-Medical Only Claims Examiner
●Providing administrative/clerical assistance to workers’ compensation claims adjusters
●Proactively identifying and completing the daily tasks related to the handling of Workers’ Compensation claims, including scheduling medical appointments, obtaining records and work status from provider/client, handling correspondences on behalf of the claims adjusting
●Documenting notes in system file and tracking with computerized system.
●Issuing payments per policy
●Reviewing files for proper content paying attention to legal aspects; submitting to attorneys as directed.
●Communicating directly with employers, injured workers, and providers to obtain information to complete assignments.
●Developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes – defense attorney vs opposing attorney
09/21 to 9/22, Travelers Insurance -Auto Express Claims Adjuster
●Investigates each claim to obtain relevant facts necessary to determine coverage.
●Coordinate inspections through a variety of channels for damaged autos.
●Coordinate rental vehicles and appropriate coverage while repairs are underway.
●Establishes timely and maintains appropriate claim and expense reserves.
●Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles.
●Negotiate and close all claims in a timely manner.
05/2016 to 09/2021, Duke Energy -Sr Business and Construction Specialist
●Manage day to day interactions for Residential account/ Resolve escalated customer complaints.
●Communicate account status and resolve concerns for residential customers.
●Offer eligible products and services.
●Resolve escalated issues for customers with heightened account sensitivity and concerns.
01/2013 to 06/2016, Alere Home Monitoring -Area Business Development Representative
●Create, identify, qualify and pursue new business opportunities in a healthcare setting.
●Proactive outbound calling efforts utilizing numerous tools and client relationships through both cold and warm calls.
●Coordinate activity and share prospecting ideas with Marketing.
●Provide quotes, proposals and business statements of work documentation and web demonstrations.
●Diligently managed time to complete all projects with a sense of urgency.
References available upon request.
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