Customer Service
Resume:
Amy Mellinger
Dawson, PA *****
************@*****.***
Professional Summary
I have many years of office experience in different type office environments. My customer service skills are impeccable and I am a very fast learner.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
DMI-Charleroi, PA
March 2024 to March 2025
Process orders, create quotes for customers, assist customers with returns, answer phones, filing, printing, confirm order accuracy
Medical Records Clerk
Penn Highlands Mon Valley-Monongahela, PA
October 2023 to February 2024
I am a medical records clerk. This includes filing, scanning, prepping charts, creating chart copies for patients being sent to other facilities, faxing medical record information, completing release of information requests, answering phones, assisting patients with patient portal log in issues and reviewing scanned charts for errors.
Customer Service Representative
CVS Health-Monroeville, PA
July 2021 to October 2023
I was a customer service rep for three departments with CVS. I process patients specialty medication claims, add insurance information, research copay assistance, review error reports, speak with patients to offer copay assistance options, answer inbound calls from patients, and correct claims that are processed incorrectly.
Call Center Agent
InnoSource/ Goodyear Head Quarters-Fort Smith Park, AR September 2020 to March 2021
Call center flex agent for Goodyear Tire Emergency Road Service. I am responsible for answering inbound calls from drivers and dispatchers. I gather all information pertaining to tire repair/replacement, unit location, mapping location, driver and dispatcher contact information, account information and dispatch to shop relaying all information to insure driver is given the best service possible in the shortest time frame. I utilize multiple screens at one time, inbound and outbound phone service, using numerous systems at one time to insure the best service possible. Cook
Citizens Association of Pricedale-Belle Vernon, PA June 2019 to September 2020
• Managed kitchen
• Prepared meals in accordance with customer dietary requests
• Washed, peeled and prepared ingredients for a commercial kitchen
• Ensured cooked food was correct temperature according to compliance guidelines
• Maintained recipe quality
• Set prep station
Clerk Typist
SPHS Behavioral Health-Monessen, PA
January 2017 to February 2018
• Verifying client insurance coverage
• Completing consents with clients
• Submitting all financial information to fiscal department
• Scanning documents into client chart and to fiscal department
• Scheduling appointments for therapists and doctors for both mental health and drug and alcohol treatment programs
• Answering phones
• Greeting clients at front desk
• CPR certified
Communication with employees as well as family members and patients Medical Records Associate
Jefferson Hospital-Jefferson Hills, PA
May 2016 to January 2017
• Prepped Medical Records for Scanning
• Scanned Complete Medical Records into electronic system
• Front Desk-assisting visitors in obtaining medical records
• Flat scanning record information into correct record based on encounter number
• Retrieving records from nursing units to copy for transfer of patients
• Assisting Physician offices with necessary paperwork for patients
• Rounding to gather all medical records for discharged patients
• CPR certified
Communication with employees as well as family members and patients Team Leader Transport Department
Jefferson Hospital-Jefferson Hills, PA
April 2015 to May 2016
• Oversaw daily operations of the transporters
• Prioritizing transport jobs based on importance
• Oversaw mandatory education of transporters
• Oversaw mandatory CPR certification of transporters
• CPR certified
• Communication with employees as well as family members and patients Guest Services Representative
Jefferson Hospital-Jefferson Hills, PA
September 2013 to April 2015
• Oversaw Main Hospital Lobby Traffic
• Assisted visitors with patient information
• Assisted visitors to various locations in the hospital
• Assisted callers with patient information
• Assisted Volunteer Services with volunteers
• Was the first line of information and communication for anyone entering the hospital including visitors, vendors, Joint Commission Agents
Office Manager
First Credit Resources-New Eagle, PA
August 2007 to February 2010
• Dispatched 6 field agents daily
• Entered all new orders into tracking system
• Billed clients for completed work
• Entered detailed notes for clients for each job
• Entered detailed condition reports for each vehicle repossessed
• Scheduled all vehicle maintenance
• Handled incoming calls from clients and debtors
• Filed all completed work orders alphabetically per each client Education
Bachelor of Science in Health Care Administration in Health Care Administration
University of Phoenix-Phoenix, AZ
February 2014 to February 2016
Associate of Arts in Health Care Administration in Health Care Administration University of Phoenix-Phoenix, AZ
October 2012 to August 2013
Skills
• Kitchen Experience
• Culinary Experience
• Data Entry
• Medical records
• Organizational skills
• Office management
• Cleaning Experience
• Typing
• Kitchen Management Experience
• Office Administration
• customer service (8 years)
• Customer service
• Guest Services
• Guest services
• Order Entry
• RECEPTIONIST (4 years)
• Communication skills
• Restaurant Experience
• Medical terminology
• Phone etiquette
• Cooking
• Cash handling
• English
• Meal Preparation
Certifications and Licenses
Driver's License
Additional Information
• Two years office management experience
• Four years Front office experience
• Excellent communication skills
• Prior customer service experience in various settings
• Prior medical records experience
Skills: I have amazing customer service skills based off my prior experience. I am a quick thinker and can handle situations that arise in a quick manner. I have a pleasant manner in dealing with people of all different backgrounds regardless of their demeanor or attitude. I am compassionate to the needs and feelings of others. I can communicate with people in a calm manner.
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