Service Manager Customer
Resume:
Ntxee Y. Lee **** W. Carmen Ave
Milwaukee WI ****8
*************@*****.***
Kruegers Auto Tech & Tire, Cedarburg WI 53012—
Service Manager
April 2023 - JUNE 2025.
● Maintain high call volumes regards to service requests while providing excellent customer service.
● Utilize software systems to schedule appointments, track inventory, and generate final invoices/Work orders.
● Assisted in managing the daily operations of the service department including scheduling appointments, coordinating technician assignments, and prioritizing work orders.
● Served as a liaison between customers and technicians throughout the service repair process ensuring clear communication regards to timelines, progress updates, and additional recommendations if necessary
● Manage service department's inventory levels, optimizing stock levels to minimize waste while ensuring availability of commonly used items..
● Demonstrated exceptional organizational skills in managing multiple work orders simultaneously.
● Utilized CRM software to track leads, manage customer interactions.. RB Royal INC, Fond Du Lac WI — Assembler
October 2021- March 2022
● Demonstrated attention to detail when inspecting components for defects or abnormalities
● Assembled components and subassemblies according to blueprints, diagrams, and work instructions
● Operated various hand tools and power tools to complete assembly tasks efficiently
● Inspected finished products for quality assurance, ensuring adherence to specifications
BK Laser INC, Fond Du Lac WI — Processor
June 2021 - October 2021.
● Processed and verified incoming documents, ensuring accuracy and completeness
● Reviewed and analyzed data to identify discrepancies or errors, taking corrective actions as necessary
● Maintained a high level of attention to detail while entering data into the system
● Performed quality checks on processed documents to ensure compliance with company standards
● Utilized software tools and systems to facilitate efficient document processing workflows
Summaryl
Hardworking and
detail-oriented Service
Manager with 3 years
of experience in the
service industry.
Highly adaptable
personal with a proven
ability to quickly learn
and implement new
technologies and
strategies.
Eager to leverage
strong
problem-solving skills
and a proactive
approach to contribute
to a dynamic and
evolving environment.
Work experience
Maintain high call
volumes regards to
service requests
while providing
excellent customer
service.
Utilize software
systems to schedule
appointments, track
inventory, and
generate final
invoices/Work
orders.
Quality inspection on
production
Inventory
management
Contact this candidate