Front Desk Officer
Resume:
PATRICK
RUNESU
ZIM, BYO **** Gwabalanda
*************@*****.***
PROFESSIONAL SUMMARY
Over a 2 year career in tourism & hospitality industry, having worked in Bulawayo, Gweru & Victoria falls. I have played an essential role in upselling and improving hotel products and services across different lodges from Bayete guest lodge to Bhimi homes, where I have found my biggest passion. The motto that has driven my work all these years in tourism and hospitality hasn't changed. I have obtained key skills like, paying close attention to guests feedback, spotting guests behavior patterns, and iterating from there. Mrs beauty, CEO @ Glen lodge *********@***.**.**
Allen,Manager @Bayete guest lodge
**********@*****.***
Mrs Mazibuko CEO bhimi homes
233 Arnold way burnside
REFERENCES
ZIMBABWE TOURISM
AUTHORTY- 2022
DGB Waiter Training - 2023
A level ZIMSEC - 2019
O LEVEL ZIMSEC - 2017
CERTIFICATIONS
WORK EXPERIENCE
Bhimi homes : Lodge Supervisor February 2025 - May 2025 Roles & duties
• Responsible with check-in/check-out processes, room assignments.
• Handling inquiries, resolving issues, and providing information on lodge services.
• Welcoming guests and ensuring prompt service.
• Coordinating reservations, booking walkin guests. .
• Ensuring guest complaints are resolved promptly.
• Checking in with chefs to ensure guests eat meals on time
• Ensuring the rooms are ready for checkin.
• Ordering staff grocery
• Responsible for lodge scenery.
Bayete guest lodge: Duty Managertrainee May 2023 - April 2024 Roles and Duties
• Responsible with check-in/check-out processes, room assignments, and reservations.
• Handling inquiries, resolving issues, and providing information on lodge services.
• Greeting guests, managing guest accounts, and ensuring prompt service.
• Coordinating reservations, booking walkin guests.
• Booking activities for guests and arranging shuttle.
• Ensuring guest complaints are resolved promptly.
• Assisting with food and beverage service, taking orders, and serving guests during busy dinner and breakfast to keep pace with guests
• Ensuring the rooms are ready for checkin.
• Ordering lunch for staff.
• Responsible for lodge scenery.
• Making sure wifi is always functional.
• Observing during service times to ensure everything was going smoothly.
2.1 Bachelor of Commerce Tourism
and Hospitality Management
Honours Degree - Midlands State
University
COMPL. EDUCATION
Glen lodge & tours : Internship February 2023 - April 2023 Roles and Duties
• Assisting with check-in/check-out processes, room assignments, and guest services.
• Handling inquiries, resolving issues, and providing information on lodge services.
• Greeting guests, managing seating arrangements, and ensuring prompt service.
• Coordinating reservations, managing waitlists, and communicating with guests.
• Cleaning and maintaining guest rooms, public areas, and back-of-house areas.
• Ensuring linen, amenities, and supplies are replenished and stocked.
• Assisting with event planning, coordination, and execution
• Coordinating logistics, setup, and breakdown of events LANGUAGES
ENGLISH
FRENCH
SHONA
NDEBELE
• Microsoft Office (Excel,
Word, Outlook)
• Internet navigation
• Online reservation
platforms (SEMPER)
• Inventory management
systems
• Email management
• Point-of-Sale (POS)
systems
• Basic computer skills
• Proficient
communication skills
• Appreciation of
flexibility, multitasking
and teamwork
• Cherish positivity and
problem solving
• Strong sense of
perfection
• Time management
SOFT SKILLS
Contact this candidate