Information Technology Customer Service

Nana Kwanin Akyem Brimpong

Address: *** ******** ****, ***** *******, CR2 6EJ, United Kingdom

Mobile: 074******** / 079********

Email: **********@*******.***

Job Objective: Seeking an available suitable position to help maximise Efficiency, Productivity, Profits and also to provide Information Technology and Business Solutions for growth of the company. Availability: As Soon As Possible

Qualification Highlights

Remarkable experience in providing support and solutions to clients. Good Customer service skills.

Ability to program Software Applications to support business processes. The ability to create low level software (device drivers) for computer peripherals. The ability to use several programming languages such as Java, C, C++, C#, Visual Basic, PHP. The ability to work on multiple platforms such as Microsoft PC, Linux/Unix and Mac OSx. Desktop Supporting, Network design, troubleshooting and upgrading, Computer hardware troubleshooting, repairing and upgrading.

Ability to provide a good security solutions such as CRYPTOGRAPHY. The ability to design and implement Distributed systems, Embedded systems, SCADA systems and Robotics as wells working with microcontrollers.

Database design, implementation and Management using SQL, MySQL, Oracle. The ability to analyse and create business strategies to existing problems. The ability to perform qualitative and quantitative research to provide business solutions. Education and Qualifications

Feb. 2013 – Jan. 2014 MBA (International Business & Entrepreneurship) awarded by University of Gloucestershire. This was studied at the associate london campus School of Business and Law (SBL). I graduated with the option of Entrepreneurship and International Business so I had to do research and present a Business Development Proposal as my final dissertation. Modules Studied and Skills Gained from MBA

I covered modules such as Human Capital Management, Strategic Management, Marketing Management, Research Methodologies, Financial Analysis Managment, International Marketing Management, Management Skills and Entrepreneurship and International Business deeply. Leading to Business research and analysis to design and writing of Business Proposal based on the weaknesses found and the solutions provided to achieve a successful business. Sept. 2010 – Oct. 2012 MSc Embedded and Distributed Systems awarded by the London South Bank University (LSBU).

This is a combination of various masters treated as modules and dealt with as one Masters degree. A lot of electronic and electrical knowledge and experience was achieved during the study of this course. Modules Studied and Skills Gained from MSc

This consisted of Object-Oriented Programming (C++, Java, C#), Computer Networks, Design of Microcontroller Based systems, Network Design and Implementation, Distributed Systems, System Design on Field Programmable Gate Array (FPGA) and Supervisory Control And Data Acquisition

(SCADA). A lot of skills and experience was gained in all the modules stated in the laboratory where numerous projects were carried out. C and Assembly languages were also intensively used during the course which built my experience and knowledge on writing drivers for designed and built products. I also gained skills and experience in Robotics.

Jan. 2007 – July 2008 BSc (HONS) in Computing awarded by University of Greenwich I did my final project in cryptography and i designed my own cryptography tool using the programing skills in Java learnt and designing the algorithm used. Security happens to be the main issue when it comes to computers and business based systems so this is to be taken seriously. Modules Studied and Skills Gained from BSc

I studied Databases, How to program languages such as Basic, C and Object Oriented languages like Java, C++), Project Management, Business Information Systems(BIS), and how to analyse problems and create well validated programs to resolve or for improvement of the current system. Jan. 2005 – Nov. 2006 Association of Computer Professionals Certificate in Information Technology and Programming, Diploma in Informtion Systems Analysis & Design, and Advanced Diploma in Computer Science at West London College

The three level courses studied leads to a final year BSc degree program above. I acquired a lot of experience and knowledge from the modules studied. This is due to the intense research and practice carried out. Modules Studied and Skills Gained from the ACP Program Most of the modules such as Software Engineering, Information Systems Management, Applied Programming, Programming Project, Systems Analysis and Design, Computer Applications and Operations, Business Information Systems, Information Systems Analysis and Design that I took gave me a vast experience in programming in JAVA and C++. I also have a lot of experience on working on different platforms.

Feb. 2003 – Oct. 2003 German Language Study in Frankfurt Volkshochshule (VHS) I went to stay in Germany to study the German language to an intermediate level (MITTELSTUFFE). I studied German because its not a language that most countries speak and being in the IT and Business industry its an advantage to know this language.

Modules Studied and Skills Gained from German Language Study Skills in speaking, reading and writing German at an intermediate level. It was easy to learn because I studied it in its own environment being Germany. The language has helped me in a number of situations where I had to work on computers that were not in English but in German language. Jan. 2002 – Dec. 2002 CompTIA A+ CERTIFICATION, studied at GOLDEN VALLEY SYSTEMS INSTITUTE, TEMA, GHANA

This is a computer certification for repairing, upgrading, troubleshooting, desktop support to clients and networking. This training is covers both Hardware and Operating Systems of PC based systems. This also extends to troubleshooting and upgrading peripherals.

Modules Studied and Skills Gained from CompTIA A+ CERTIFICATION Good customer service skills. Installation, configuration and upgrading. Preventive maintenance, motherboards, memory and processors and printers are in my high experience category. This training has also made me very agile on troubleshooting or diagnosing any Microsoft or PC based systems. I do have a lot of computer hardware experience as well as various Microsoft or PC Operating Systems. Also this experience enables me to work on a variety of computers both moder and legacy. I do have experience with computer networking and also the use of Linux. Jan. 1999 – July 2002 SENIOR SECONDARY SCHOOL CERTIFICATE EXAM

(S.S.S.C.E), awarded by WEST AFRICAN EDUCATION COUNCIL

(WAEC) studied at GHANA SECONDARY TECHNICAL

SCHOOL, TAKORADI, GHANA.

I studied Engineering Science over the stated period. This covered a vast range of subjects which made me very knowledgeable in mostly all areas. Modules Studied and Skills Gained from S.S.S.C.E.

Physics, Pure Mathematics, Chemistry, Metal Work, Engineering Science, Core Mathematics, Integrated science, English and Social Science. I gained a lot of technical skills in this study and the physics and mathematics also broadened my problem solving ability. Work Experience

Oct. 2014 – Present Retail/Sales Assistant: Working in Primark store in Croydon in this position with great level of customer service, customer satisfaction, high sales targets, self motivation, working on tills in a fast and efficient manner (cash handling), stock replenishing, stock returns, shop floor recovery, assisting customers, fitting room and various departments. 1st – 24th Dec. 2014 Royal Mail Chrismas Casual: Work as a mail and parcel sorting staff at the Royal Mail Sorting Centre in order to provide the customers with a great level of service making sure delivery is on-time. Sorting Letters and Parcels in a fast pace in order, Health and safety, great handling of Parcels and letters to ensure intergrity and its safety. Worked nights only. Feb. 2010 – June 2013 Senior Housekeeper/Concierge/Receptionist: Worked as part of the management for one of the branches of LHA London. I managed and supervised all housekeeping staff, office and administrative duties, liaison with facilities and maintenance team as well as contractors, cash handling, making bookings for guests, CCTV monitoring, key management, security, checking visitors and contractors if they are authorised to be there and have them sign-in (for contractors additional documentation is required for them to complete). Receiving Parcels and Post and redistributing them to the residents and handling customer queries.

April 2006 – March 2007 Receptionist: worked as a receptionist at MNM Property Services, welcoming and checking-in guests, CCTV monitoring, Health and safety standards, security, dealing with contractors, fire marshall, first aid, key management, and post and parcel management.

Nov. 2005 – March 2006 Lidl UK Belvedere Warehouse: Warehouse operative and most of the duties was to prepare stock orders from various store branches to be delivered in time as well as dealing with goods coming in to the warehouse.

Feb. 2004 – Jan.2005 Systems Administrator and PC Technitian: I was self-employed and was working for clients. This was in Ghana.

Additional Skills

Leadership, Analytic, Strategic, Marketing and Management Skills Computer skills in Applications such as MS Office, Microsoft Exchange, Networking, Linux/unix environment, programming skills in Java, C++, C#, Embedded C, VHDL and other languages like PHP, HTML, SQL and XML. Also experienced in VMWare. Computer Security – Cryptography

Project Management

Marketing Strategies for maximising Profits and for growth for the Business or Company International Business Skills

International Marketing Management

References

This can be provided upon request.

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