Customer Service Social Media

Mikaila dansou **********@*****.*** 352-***-**** Gainesville, FL 32607

SUMMARY

Dynamic and tech-savvy Leasing Consultant with 2+ years of experience driving high occupancy rates, delivering exceptional customer service, and leveraging AI tools like Elise to streamline leasing operations. Proven track record in converting leads, managing digital leasing processes, and creating engaging marketing content to attract and retain residents. Adept at using property management software (Yardi, AppFolio, Entrata) and virtual tour platforms to exceed leasing goals in fast-paced environments. Passionate about building strong resident relationships and maximizing property performance.

Dynamic and tech-savvy Leasing Consultant with 3+ years of experience driving high occupancy rates, delivering exceptional customer service, and leveraging AI tools like Elise to streamline leasing operations. Proven track record in convertising property management software (Yardi, AppFolio, Entrata) and virtual toms to exceed leasing goals in SKILLS

-Leasing Strategy & Execution

-Community Outreach & Networking

-Digital & Social Media Marketing

-CRM & Lead Management

-Market Research & Competitor Analysis

-Event Planning & Promotions

-Branding & Visual Identity

-Client & Vendor Relations

Professional Experience

Leasing Outreach Marketing Consultant

Peakmade Real Estate, Gainesville, Florida

(March 2023 – May 2025)

- CRM & Property Management Software: Experienced with Yardi, RealPage, AppFolio, Entrata, and CRM platforms to manage leads and resident data.

-Maintained a lease closing ratio of 45%, consistently surpassing company average by 10%

-Averaged 30+ tours per month with a strong focus on needs-based selling

-Contributed to a 95% occupancy rate by effectively converting qualified leads into signed leases

-Virtual Tours & Digital Leasing: Skilled in conducting virtual tours, managing digital applications, and using platforms like Zoom, FaceTime, or Realync for remote leasing.

-Marketing & Social Media: Created engaging listings and social content to boost visibility and attract leads through platforms like Zillow, Apartments.com, and Instagram.

-Data-Driven Leasing: Analyzed leasing metrics and occupancy data to adjust strategies, meet targets, and reduce vacancy rates.

-Developed and executed customized outreach and marketing strategies for student housing.

-Built partnerships with local businesses, universities, and community groups to enhance brand presence and generate leasing referrals.

-Weekly outreach marketing at the University of Florida and Sante FE community college generating new leads.

-Planned and hosted targeted resident events, open houses, and community activations to boost lead generation.

-Created and managed content calendars, social media campaigns, and email marketing funnels, increasing qualified leads by up to 20%.

-Conducted competitor analysis and market survey pricing and positioning strategies.

-Utilize Elise AI Assistant to manage and respond to incoming leasing inquiries from prospective and current residents, ensuring timely and accurate communication.

-Improved response time and prospect engagement by leveraging AI tools for lead nurturing and follow- ups.

Certifications & Training

-Certified Apartment Leasing Professional (CALP) – NAA

-Fair Housing Compliance training

-Digital Marketing training

LANGUAGES:

-French

-Spanish

-English

Hobbies:

-Gym

-Soccer

-Golf

-Travelling

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