Customer Service Human Resources
Resume:
Valerie Flores
PROFESSIONAL SUMMARY
• Proficient with various computer programs including: Microsoft Office Suite
• Knowledgeable with various computer programs including: Lotus Notes, Quickbooks, Peachtree, Adobe Acrobat Suite, Peoplesoft, Novell Groupwise, Pronto, VetStar, Citrix, Epic HealthLink, MedHub, Google Docs, Concur, Clio, Westlaw, Lexis Nexis, Resumate
• Enjoys working with people and possesses excellent customer service and communication skills
• Dependable employee that is always on time and accountable for work
• Able to prioritize and organize, either independently or as a team player WORK HISTORY
Gingerbread House
2022
Teacher Aide/Assistant
• Compassionately cared for multiple children at once ranging from infant to preschool
• Assisted with serving and clean up nutritious snacks and meals several times daily
• Assisted lead teacher with age-appropriate games and indoor and outdoor activities and participated in them with the children
• Assisted with clean up of classroom and play room
• Janitorial work around the daycare center as needed Star One Staffing
2019
Business Manager/Recruiter
• Interview candidates for company clients in positions for temporary, temp to hire, and direct hire
• Assist with weekly payroll by input data into HR program
• Conduct orientation for new recruits to Star One Staffing
• Politely answer phone calls and direct callers to appropriate staff member
• Performs sales calls by cold calling businesses to determine their employment needs
• Recruit candidates for employment opportunities
Confidential Family
2017-2018
Babysitter/Nanny
• Compassionately cared for four children ranging school aged to preteens
• Prepared nutritious snacks and meals to serve several times daily
• Set up age-appropriate games and activities and participated in them with children Confidential Fall
2015
Babysitter/Nanny
• Compassionately cared for three children ranging school aged to preteens
• Prepared nutritious snacks and meals to serve several times daily
• Set up age-appropriate games and activities and participated in them with children Wright Vending and Distribution
2007-2008
Receptionist/Administrative Assistant
• Answered incoming calls on a multiple line phone system
• Dispatched calls to service technicians and route drivers as needed
• Greeted clients and customers at front desk
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Spherion
2007
Accounting Clerk
• Processed and verified accounting data for JP Morgan Chase Treasury and Securities Department OTHER EMPLOYMENT AND VOLUNTEER EXPERIENCES
Clean Power
1997-1999
Crew Supervisor/Office Assistant/Supervisor/Area Assistant
• Answered all incoming calls on multi-line phone system, assisted Human Resources Manager with the recruitment process by interviewing potential candidates and checking references, oversaw 2-10 employees per shift while on cleaning sites Literacy Network
2003/2010
Volunteer
• Provided administrative and reception support to organization as needed, provided childcare support during class times, and supervised a classroom of learners and tutors for teaching English as a second language
Madison College
2000
Supplemental Instruction Leader/Note taker
• Provided tutor support for beginning Spanish language students and also took notes for a fellow student
EDUCATION
University of Wisconsin- Whitewater
2003-2005
Bachelor of Arts Degree in Spanish and Sociology
Madison College
1999-2002/2008/2010-2011/2014-2015
Associate Degree in Liberal Studies
One Year Diploma in Transcription
One Year Coursework in IT Help Desk
Human Resources Certificate
• Achieved Dean’s List Honors recognition
Milwaukee Area Technical College
2014-2016
One Year Diploma in Paralegal Studies
• Achieved Dean’s List Honors recognition
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