Customer Service Social Services
Resume:
KERNERSVILLE, NORTH CAROLINA • JOHNSON.D.AMBER.COM •
AMBER ROGERS
Social Services
PROFESSIONAL SUMMARY
A highly organized and committed professional with over 15 years of experience across various clerical and administrative functions. Skilled in delivering thorough administrative support, maintaining efficient office operations, and adhering to established policies and deadlines. Proficient in schedule management, record keeping, and utilizing platforms such as NC FAST, Microsoft Office Suite, and other administrative tools. Recognized for improving workflow efficiency, fostering collaboration, and contributing positively to the overall office environment.
EMPLOYMENT HISTORY
Forsyth County Department of Social Services Nov 2024 - Present
Eligibility Specialist II
Determine eligibility for Food and Nutrition benefits by verifying application information, completing required forms, and conducting a case review. The application process for eligibility involves the following: Client interview, compliance to the state and county policies, and following program rules.
Ensuring client referrals are made to any programs or resources that would benefit the client with other needs.
Daily contact with Forsyth County residents including providing answers to questions, de-escalation of clients
Programs: NCFast proficient knowledge.
Daily use of Excel, and Word Doc. Requires organizational skills and daily updating of spreadsheets, maintaining daily review of clients, and verification of requesting information from clients.
Knowledge of State FNS Policies and Forms.
Private Elderly Caregiving/Completion of Bachelors Degree
During this break in employment, I focused on completing my degree from UNC Pembroke in Sociology and providing elderly caregiving in their homes as a private caregiver. I spent this time preparing meals, meeting daily needs, distributing medications, light housekeeping, bathing, and dressing.
Clients:
Daniel Lee---Daughter--Reda Lee- 336-***-****
Gary Everhart---Wife--Diane Everhart- 336-***-****
Edna Best Daughter- Amy Best---336-***-****
PROJECT MANAGEMENT QUALITY SERVICES Apr 2024 - Aug 2024
Skill Trades Recruiter
Build and maintain candidate pipeline, ensuring future staffing needs are met.
Conduct interviews and assess candidates, ensuring alignment with role requirements. Collaborate with hiring managers to develop recruitment strategies, enhancing team efficiency.
Utilize Bullhorn and online resources to attract top talent, improving candidate quality.
Manage full-cycle recruitment, resulting in successful onboarding of new hires.
Led cross-functional team to streamline operations, reducing costs and improving efficiency. Implemented data-driven strategies, resulting in measurable performance gains.
Develop data-driven recruitment strategies, leveraging online platforms to identify and attract top-tier talent for skilled trades positions.
Optimize full-cycle recruitment process, from sourcing to onboarding, resulting in successful placement of qualified candidates and improved team efficiency.
Partner with hiring managers to refine job requirements, ensuring precise candidate matching and enhancing overall recruitment effectiveness.
INSIDE SALES REPRESENTATIVE Jul 2021 - Apr 2024
Vincent Angel
Sales representative for commercial and residential wiring for projects in the North Carolina, South Carolina, and the Virginia area.
Customer service duties such as entering orders, providing tracking, and updates to customers on these orders.
Reconciled all unpaid invoices that may affect company commission.
Responsible for handling all returns or defective material issues. Manage
comprehensive sales process for commercial and residential wiring projects
across three states, driving customer satisfaction and revenue growth.
Oversee warehouse operations, optimizing freight logistics to ensure timely deliveries and cost-effective shipping solutions for clients.
Crisis Line Specialist and House Monitor Jan 2019 - Dec 2021
Next Step Ministries
This position began as my internship for my Associate degree in human resources but became a part-time position on the weekends.
Primary duties included: answering the crisis line in a compassionate and professional manner, providing an average of five services to each caller: assessing the client’s needs, providing supportive advocacy and peer support, crisis intervention when needed, information on resources, and assisting with a safety plan.
The House monitor portion of this role involved working with the DV client in the house by implementing the policies, watching monitors to be sure clients were safe, driving them to the store, assisting them with resumes, holding voluntary group sessions, holding required house meetings, discussing rules and policies, approaching client when they were not following rules and policies, providing them with their needs from donations.
INSIDE SALES REPRESENTATIVE Mar 2018 - Jun 2021
MB Widerman & Associates LLC.
Handled commercial lighting sales for large projects, ensuring accurate fixture supply based on specifications.
Improved order processing and tracking, boosting customer service efficiency and meeting sales goals.
Secured major contracts with financial institutions and government facilities in North Carolina. Collaborated with engineers to interpret drawings and deliver precise lighting solutions. Contributed to the company's reputation by consistently delivering high-quality lighting products.
Managed commercial lighting sales, interpreting engineering specifications to supply fixtures for large-scale projects across North Carolina.
Secured high-profile lighting contracts for major financial institutions and government facilities, contributing to the company’s market expansion.
INSIDE SALES REPRESENTATIVE Oct 2016 - Feb 2018
Electri-Products Group
Represented electrical equipment, ensuring product fit for customer needs, and boosting client satisfaction.
Negotiated and closed sales, consistently exceeding monthly targets.
Created accurate quotes, collaborating with manufacturers to align pricing with customer requirements.
Collaborated with the sales team to achieve daily, weekly, and monthly sales goals.
Communicated with manufacturer distributors, assisting in product selection for large projects in NC, SC, and VA.
Drove sales growth through strategic product matching, effective negotiation, and customer-focused approach, consistently meeting team targets
RECRUITER/OFFICE MANAGER Jun 2014 - Jun 2016
Project Management Quality Services, LLC. Kernersville, NC
Managed office operations and transitioned to project manager, enhancing client relationships.
Coordinated and scheduled training, ensuring compliance with ISO 9001 standards.
Reviewed inspection reports for accuracy, fostering client trust and securing more projects. Handled HR issues for over 100 contractors, resolving conflicts and maintaining safety standards.
Recruited candidates to meet client needs, ensuring project requirements and preferences were met.
Managed HR processes for 100+ contractors, ensuring compliance with ISO 9001 standards and maintaining accurate personnel files and certifications.
Streamlined project management, coordinating inspections and training while adhering to strict nuclear quality assurance requirements.
EDUCATION
MAY 1994 Parkland High School Winston-Salem, NC
Associate Degree in Human Services Dec 2019
Forsyth Technical Community College
BACHELORS DEGREE IN SOCIOLOGY Dec 2024
University of North Carolina Pembroke
SKILLS
Customer Service, Customer relationships, Recruitment, Negotiation, Project Management, Performance Management, Revenue Growth, Sales, Data Analysis, Supply Chain Management, Talent Acquisition, Strategic Planning
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