Business Process Analyst
Resume:
Ruben Saenz de Viteri
Hopewell, NJ 08525
*****.*************@*****.***
Profile
An experienced manager with strong, evidenced leadership, business process, and project management skills. Great ability to leverage the strengths of business units and functional teams. Exceptional technical, communication, and organizational skills that project the professional capability of the organization.
Professional Experience
Atrium – Princeton, NJ (assigned to Coface, North America HQ)
Senior Business Process Mgmt/Customer Experience Expert in the field of Trade Credit Insurance
2023 - 2025
Business process analysis including workflow design and process improvement initiatives. Business unit process workshop facilitation, change management, KPI/metrics requirements, and ramp up support. Principal agent for over 20 processes/projects of wide-ranging complexity in a multi-national organization supporting English, French, and Spanish-speaking operations.
Cenlar – Ewing, NJ (several positions)
Consultant, Manager, Business Analyst, Project Management in the field of Mortgage Servicing 2012 - 2023
Most recently as Senior, Operations Business Analyst specifically supporting work related to Client audits and working with Risk and Compliance groups to investigate, document, share solutions for past and upcoming regulatory events, Client findings, and the coordination of work to address regulatory requirements. Additionally, the support for authors of Customer facing content, its development, and maintenance.
Business process analysis including workflow design and process improvement initiatives. Analysis for enterprise content management system (ECM) and for integration of image repositories, improvement of client and borrower document processing, and digital mailroom/paperless workplace solution alternatives (Black Knight MSP & CCN).
Key project engagement in customer-facing websites and Client supporting third party web service applications (MetaSource/EMC), Customer correspondence and document production and access processes (Synergy), Client service support and enhancement, automation of Client billing systems and improvement of custodial account processes (PROPHIX), migration of bankruptcy management process vendor (BANKO).
Bell and Howell/BÖWE BELL+HOWELL - Bethlehem, PA; Durham, NC; Augsburg and Paderborn, Germany
1997 - 2012
Director and Regional Operations Manager in the field of mass communication solutions
Account management, product marketing, and business development (6 yrs), account executive for strategic Client portfolio, responsible for competitive pricing strategy, integrated marketing communications, global business development, and field and web sales; Project Manager (15 yrs) for technical and non-technical Customer and Enterprise projects; significant large, high value, complex project direction in cross-matrix environment with international business and IT units. Additionally, Program Manager for data management and physical/logical security initiatives for secure card initialization process. Client Services (4 yrs) management of Customer events including production planning, material and inventory control. Alignment of processes with ISO and production quality programs. HR administrative functions (5 yrs) new hire recruitment, training, and support; career and talent development for Associates; develop, select, and assign management level staff to support tactical execution. Field incentive programs development.
Other positions for which details may be provided as needed
1997 and prior
Technical Skills
Microsoft and Google office productivity software suites proficiency - Word, Excel, Outlook, PowerPoint, Project, Visio, Map Point application skills; Windows OS, iOS, and Android OS proficiency - file and application management skills; Mobile Android OS - mobile phone/tablet app skills; Adobe PhotoShop & Illustrator CS5 & CS6 - intermediate level user skills.
Education, Training, and Certifications
Eastern Michigan University - Bachelor of Science
Major/Minor: Education/Industrial Education
York College (City University of New York)
Major: Liberal Arts
Bell + Howell Training – A Certified Top 150 Training Program by Training Magazine
Project Management Certification, HR business practices, Covey Leadership Center - 7 Habits
Creative Training Excellence - Organizational Development, Center for Leadership Studies - Situational Leadership, Strategic Leadership Development, The Service Professional and other Associate development programs
Center for Business & Industry (Northampton Community College) - Six-Sigma
MasterCard Global Partner Programs - PCI-DSS, VISA - EMV Standards & Security
University of Michigan (Coursera) - Model Thinking - a survey course in economic modeling tools
Stanford University (Coursera) - Computer Science - an introductory programming survey course
Penn (Coursera) - Gamification - business application of game design principles
Northampton Community College - Communication Design - New Media program
ExecuTrain - MS Project
American Management Association - Critical Thinking
Bancroft Neurosciences Institute - Autism: Focus on the Future
DeSales University - Autism: Education and Life Strategies
Special Skills
Community involvement in Autism Society of America, polished public speaker, Spanish language fluency also with some French language ability.
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