Customer Service Collections Specialist
Resume:
T
Lisa Taylor
*******.**@*****.***
Louisville, KY 40245
SUMMARY
Organized Medical Debt Collector working with billing and credentialing coordinators. Meticulous worker identifies discrepancies and issues related to billing and reimbursements and implements corrective actions and adjustments. Maintains patient confidence by keeping important information confidential.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Error Revision
Account Posting
Signature Verification
Purchase Orders
Itemized Statement Preparation
Billing and Invoicing
EXPERIENCE
Medical Billing and Collections Specialist
Louisville, KY
Parallon / Sep 2010 to Current
Took billing calls, questions and concerns from patients and third party carriers.
Entered patient charges and payments into electronic health records.
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Submitted claims to insurance companies.
Answered customer questions to maintain high satisfaction levels.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
EDUCATION AND TRAINING
Associate of Science: Political Science
University of Louisville May 1990
Louisville, KY
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