Customer Service Specialist

Looking to leverage my skills and experience in a dynamic and steady-paced environment. Experienced and detail-oriented Business Administrator professional with a strong background in Customer Service. Skilled in multi-tasking, problem solving and communication.

WORK EXPERIENCE

Customer Service Specialist (02/2024 - 05/2025)

Concentrix - Jacksonville, FL (remote)

Providing business with claim information about a member

Locating the members insurance and providing doctor office with the benefits of a member for a specific procedure

Creating an appeal or locating an appeal for caller

Customer Service Specialist (10/2021 - 01/2024)

Teleperformance - Salt Lake City, UT

Answer inbound calls and assist customers with troubleshooting, billing issues, payments and activation of services

Data entry and also fast-tracking customers information while inputting their concerns in the system so that I could provide them with a solution

Documented the call and would either provide a solution or escalate the call to the correct higher tier department

Office Assistant (10/2019 - 09/2021)

Creative Work Industrials - Jackson, MS

Answer calls, took messages, and distributed messages to appropriate personnel

Maintained and organized office documents

Retrieved files for team members in a timely manner

Scan old documents and create new folders to make space

EDUCATION

Grantham University (10/2024 - Present)

Lenexa, KS

Southwest MS Community College (01/2009 - 05/2011)

Summit, MS

Associates in Business Administration

SKILLS

SalesForce •Data Analysis •Computer Literacy •Avaya phone •Clients Relations

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