Project Management Customer Service

Malathi.C

Govardhan Apartment, flat no A, pandiyan Street, prakash nagar,

Ambattur chennai -53.

Mobile: +91-807*******

E-Mail: ***********@*****.***

PERSONAL DETAIL

Gender: Female, Nationality: Indian, Marital status: Married, Date of Birth: 24 July 1990 Seeking challenging assignments in Delivery Operations & Maintenance to deliver solutions for complex technical requirements in IT / Telecom industries

PROFESSIONAL SUMMARY

With over 12 years of experience applying project management, process and problem solving skills to improve individual, team and organizational performance, I am an impassioned team manager who mentors with purpose and understands that strong working relationships foster great teams and produce exceptional results.

Validation of order form.

Coordinate with all respective teams to ensure end-to-end delivery.

Place third party orders to deliver until last mile connectivity.

Continuous tracking of the orders to ensure that delivered on time.

Effective action of customer delays / internal delays to ensure customer expectations.

Liaising with ACC. Team / CPM to ensure customer requirements are amended / actioned before delivery of the circuit.

Meet customer expectations by delivering the circuit to the requested demarcation point.

Update the customer periodically on progression of the orders.

Responsible for arranging engineers to customer sites to arrange access and to ensure the circuit is tested & handed over successfully.

Provide Handover documents upon completion of circuit testing.

Possess strong analytical, troubleshooting, and customer service skills

Ability to communicate efficiently with excellent management and organizational skills EDUCATION

Bachelor of Computer Science (BSC) from SOKA IKEDA ARTS & SCIENCE Women’s College, Chennai, Tamil Nadu – India (2010)

EXPERIENCE

Tata Communications and Transformations Services Limited ( August 2022 to till dated) Designation : Delivery Escalation Manager

Industrial safety Enterprises (March 2021 to December 2021) Designation: Customer Relationship Coordinator

Tata Communications and Transformations Services Limited (February 2011 to September 2018):

Designation: Delivery Management Coordinator

Working as DMC (Delivery Management Coordinator) for a leading telecom provider UK based client

(VODAFONE) as an Executive with TCTSL.

● Spearheading projects simple to complex in nature, interacting directly with Customer, Governance, Vendors and the Vodafone – UK Teams & Leadership

● Planning, directing and coordinating the team’s activities to manage and implement project and/or Interrelated projects from contract/proposal initiation to final operational stage

● Bridging in determines, monitors, and reviews all project economics to include costs, operational budgets, Staffing requirements, resources, and risk

● Identifying, tracking, managing, resolving and mitigating project issues & risk

● Planning, scheduling, monitoring and reporting on activities related to the project

● Involving in developing project control / reporting procedures and managing changes in operational plan

● Analyzing and recommending appropriate planning concepts and tools to be used for all facets of planning, Scheduling, and tracking projects

● Adept in following change control submission and approval processes, inventory and billing guidelines, Controls project requirements, scope and change management issues

● Articulate in maintaining awareness on emerging technologies and project management techniques Sparsh BPO Company (May 2010 to February 2011):

Designation: Tele-caller

APPLICATIONS KNOWN

Clarify CRM, Cramer6, Mozart, Telnet (CPS, TC10 & MORI), BT Eco Retail & Wholesale, ADSL & SDSL, checker, Royal mail., Live link, Pricing Tools, MS office. LANGUAGE SKILLS

Proficient in English & Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief Place:

Date: (Malathi.C)

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