Customer Service Administrative Support
Resume:
Mary Gardner
Clerical/ Billing/ Insurance
***** ******* ***, ******, **, 28364
******@*****.***
Receptionist with 12+ years of experience in administrative support and billing, excelling in customer service and efficient office management. Proficient in invoice processing, scheduling, and maintaining compliance with healthcare regulations, contributing to improved clinic flow and patient satisfaction. Eager to leverage extensive expertise and strong communication skills to enhance operational effectiveness and team success.
Employment history
Receptionist, Kids
First Pediatrics, Feb
2024 - Present
Raeford, NC
Billing Supervisor/
Front Lead, The
Purcell Clinic, Sep 2016
- Dec 2023
Manage patient appointments, streamline scheduling, enhance patient satisfaction through efficient service.
Coordinate communication, reduce wait times, improve clinic flow, ensure smooth operations.
Handle inquiries, resolve issues, maintain positive patient relations, foster welcoming environment.
Provided exceptional customer service, fostering a welcoming environment and enhancing patient satisfaction at Kids First Pediatrics. Managed appointment scheduling and patient intake processes, ensuring efficient operations and reducing wait times for families.
Maintained accurate patient records and billing information, contributing to seamless administrative workflows and compliance with healthcare regulations. Coordinated with medical staff to streamline communication, improving patient flow and enhancing overall team efficiency.
Maintained comprehensive patient records, ensuring accuracy and compliance with healthcare regulations while supporting seamless operations. Oversee billing operations, ensuring accurate invoicing and timely collections. Collaborated with insurance providers, enhancing billing accuracy and authorization processes.
Streamlined payment tracking and account management, improving financial efficiency. Addressed client inquiries with comprehensive billing knowledge, fostering positive relations.
Maintained up-to-date insurance details, ensuring compliance with company standards. Fostered a collaborative environment with accounting and contracts teams, enhancing billing operations and ensuring timely payments.
Contacted clients proactively with bill reminders, facilitating timely payments and strengthening client relationships.
Led billing operations, achieving accurate invoicing and timely collections, resulting in substantial improvements in cash flow.
Employment history
Receptionist, Kids
First Pediatrics, Feb
2024 - Present
Raeford, MC
Education
University of North Carolina Pembroke, Pembroke, NC Some College (No Degree): Psychology
Scotland High School, Laurinburg, NC, May 2000
High School Diploma
Skills
Medical Coding and Accounts Receivable Microsoft Word Microsoft Excel Invoice Processing File Management Customer Service Administrative Support Billing Scheduling Communication
Efficiently manage calls and direct clients, enhancing customer satisfaction. Coordinate lab shipments and prepare documentation, ensuring timely deliveries. Process payments and update accounts, maintaining accurate financial records. Schedule appointments, optimizing provider availability and office workflow. Maintain organized reception area, providing a welcoming environment for visitors. Streamlined appointment scheduling processes, ensuring optimal provider availability and reducing patient wait times, enhancing overall patient satisfaction. Maintained accurate patient accounts and processed payments, contributing to financial accuracy and compliance with healthcare regulations. Enhanced patient communication protocols, leading to decreased missed appointments and improved patient engagement.
Fostered a positive reception environment, actively assisting patients and creating a welcoming atmosphere for all visitors.
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