Customer Service Shipping Clerk

Skills

Experience

EVELYN PEREZ

Customer Service Rep /Receptionist

732-***-**** **********@*******.*** Perth Amboy, NJ 08861 Conscientious Shipping Clerk with strong organizational skills and solid work ethic. Skilled in managing inventory, processing shipments, and maintaining accurate records to ensure timely and error-free delivery. Demonstrates proficiency in using shipping software and handling administrative tasks related to logistics. Brings knowledge and skills essential for role of Shipping Clerk.

• Microsoft Office • Excel

• Outlook • Word

• SAP

WMS - WAREHOUSE MANAGEMENT SYSTEMS

(MAINFRAME APPLICATION)

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• Troubleshooting • Analytical

• Logical • Problem-solving

• Time management • Teamwork

• Organizational skills • Planning skills

• SalesForce • Customer service

• Telephone etiquette • Scheduling

• Verbal and written communication • Oral and writing communication

• Scheduling appointments • Data entry

• Appointment scheduling • Clerical support

• Phone etiquette

Shipping Clerk Lead /Reverse Logistics

FUJIFILM HEALTHCARE AMERICAS CORP, Edison, NEW JERSEY September 2019 - September 2023

• Shipping and Returns Responsibilities

• Unload Trucks at the dock

• Operating a Forklift, verify and sign Incoming Delivery Bill of Lading or FEDEX

• Process WM Receiving/Returns Transactions in SAP to close and print document labels

• Picked and Packed all Materials listed on the Outbound Transfer Orders using RF GUN Device

• Processing returns

• Processed shipments in the FEDEX SAP system and booked them with Truck load and Trucking carriers

• Loaded Trucks at the dock

• Verified and signed Outbound Delivery and Bill of Lading and made sure they're closed in SAP Issued PO's to designated vendors to drop ship orders for parts, follow up on delivery and processed virtual receiving through Goods Receipt in coordination with sourcing strategy

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Coordinated with Customers, issued purchase orders to pay for part repairs, coordinated return of repaired parts to the service warehouse, and resolved invoice, payment, and quality issues

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Determine appropriate routing for each returned part, repairs/refurbish part, pursue warranty from original manufacturing entity, scrap, or return part to good stock

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Managed Service Parts Cycle Counts in Plant N600 by activating, assigning, and clearing Cycle Counts in WM daily

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• Submit warranty claims to FTYO utilizing the PRS system Create Return Orders and physically return parts to FTYO including creation of commercial invoice in conjunction with Fujifilm import and export procedures

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Keep the warehouse space clean and clear of unnecessary parts, always adhere to quality and safety guidelines within the warehouse environment

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• Packed, sealed, and labeled customer orders to prepare for shipping.

• Verified packing slips and shipping labels were accurate and complete.

• Unloaded trucks using forklifts or pallet jacks when necessary.

• Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy. Warehouse Lead / Customer Service Representative

DSV LOGISTICS, Edison, NEW JERSEY

August 2008 - July 2019

• Routed orders for various customers based on customer's requirements

• Supervised and assisted employees with unloading and auditing goods Shipping and receiving stores materials, equipment, control inventory, uphold environmental health and safety standards

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• Understanding the practices of all company and job-related SOP's

• Accomplished 95% accuracy on productivity goals

Followed safety instructions according to the regulations of OSHA and EPA while operating Certified forklifts

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• Prepared and reviewed outgoing merchandise and pack and pick products for daily shipments

• Trained new employees on proper handling techniques and safety protocols to prevent accidents.

• Maintained accurate records of daily shipments received and shipped out from the facility. Front Desk Receptionist

DR. PINO, Perth Amboy, NJ

January 2004 - April 2007

Responsible for daily store operations; sales floor organization, task prioritizing, product movement, loss prevention, and customer service

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• Achieved sales and department goals efficiently in a fast-paced environment

• Coached and mentored new sales associates to meet sales goals and objectives

• Provided a high level of customer service to all clients.

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously. Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

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Education

References

• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.

• Performed data entry and administrative duties such as filing, scanning documents, updating databases. Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.

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• Scheduled appointments and maintained and updated appointment calendars. Medical Assistance Certificate

Harcourt School

January 1996

Harcourt High School

Harcourt High School

January 1994

References available upon request

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