Customer Service Business Analyst

Paul Zachary Morgan

*****************@*****.*** 201-***-****

linkedin.com/in/paulzacharymorgan

Summary

IT management professional with wide ranging experience, whose leadership and organizational skills enable

the efficient management of a corporate IT department. An adept problem solver with experience in ERP Finance and Manufacturing system management and development. Experience in network and communication systems management, network security management, hardware selection and implementation. Hands-on programming skills. Energetic, analytical, detail-oriented leader with high integrity and passion for quality work. Key skill areas:

•Operations Management •Project & Portfolio Management •Budget Management •IT Workflow Optimization

•IT Best Practices •Quality Control Procedures •Operational Planning •Staff and Management Development. IT and data operations, Goals orientated, Business analyst, Client relations, Supply chain, Software Integration, ERP ROSS, SAP, MACOLA, Sage, Beach tree, QuickBooks, CRM Salesforce, SALESLOGIX, Bit2Win, ACT, ORACLE, SQL, Crystal reports, ACCESS, Gem Base “DML”, RDBMS, Windows Server 2003/2008 R2/2012r2,

Hyper-V, PowerShell scripts, Windows 10, Active Directory, Microsoft Exchange Online (Office365), Lotus Notes email, Cisco ASA 5550, Cisco routers, VOIP, Citrix, DNS, DHCP, Cybersecurity, Ricoh Printers. VMware ESX 5, vSphere 5.0, Wireless controllers. •Troubleshoot network/systems issues and outages on clients wireless, LAN and WAN. Developed project plans, provide direction and coordinate project activities. End client administration, patch installation, troubleshooting, OS upgrades and support. •Created, implemented and trained fellow employees on hardware, software, and social media policies and p Implementation and troubleshooting

of MPLS and VPN tunnels. Installed, configured and troubleshoot Voice over IP (VOIP) solutions. Directed the testing, implementation and maintenance of an integrated multi-site ROSS & SAP ERP system Finance and Manufacturing modules “FI, AR, AP, GL, FX, CO, SD, IC, POP, MRP, EOQ and PM.

Experience

ERP, IT Manager

ANI Pharmaceuticals, Inc.

Sep 2023 - Jan 2025

Coordinates the planning and implementation of the Enterprise Resource Planning system to align with business initiatives. Responsible for working with internal customers in identifying information opportunities and practical solutions using existing or new business systems technology. This role will define, scope, and develop or lead the development team to complete project needs within the ERP systems. This analyst will be responsible for Business to Business as well as across-system communications needed to provide extended functionalities to all departments of the business.

• Responsible for daily operations of the analysts, programmers, and database administrators on the

Business Systems team in Information & Technology.

• Manage large, long-term projects to deliver on-time, on-budget results.

• Communicate effectively with customers to resolve issues and address concerns.

• Responsible for creating and implementing approaches to change management and strategies for communication to ensure successful change implementations tied to business results.

• Direct and lead planning efforts for the implementation of new ERP applications, upgrades, and system changes.

• Oversee the development and implementation of training for new ERP Systems employees.

• Participate in the process of recruiting, onboarding, and terminating ERP Systems team members.

• In partnership with the director, accurately forecast and manage the budget for the department and ensure that any expenditures are within the budget.

• Support innovation and organizational change to improve effectiveness.

• Participate in leadership activities to support the strategic plan of the Medical Center.

• Administration of ERP-related products such as MS SQL, SSRS, SharePoint, Aptean Ross ERP and

Aptean Event Management Framework.

• Design, develop, and manage internal and external resources for the project.

• Quality Testing and Documentation of system changes.

Director Of Information Technology

Integration Charter Schools

Apr 2018 - Jun 2023 (5 years 3 months)

Provide leadership in the development, implementation and coordination of the school's technology plan, enhance instruction through technology across the curriculum, leverage technology to maximize school operational, financial, and compliance reporting services. Promote efficiency in the schools with the use of technology. Supervises school-based technology coordinators in supporting school staff with technology needs. Evaluate and as appropriate, recommends to upper management, methods and programs and the purchase of technology hardware, software, and services to meet operational and instructional needs. Work with principals, other instructional leaders, and teachers in developing the school's instructional technology program to achieve state standards and school educational goals and objectives. Lead technology-based assessment and data collection for students, staff, and families. Work cooperatively with professional staff in planning and implementing the effective use of technology across instruction and operations. Lead the planning and implementation of the technology-related professional development. Develop and evaluate the school's technology plan with school staff and recommend changes as appropriate. Manage school's yearly E-rate application process in collaboration with business office. Provide leadership in the development of school policies related to the use of technology hardware, software, and services. Cooperate with main office administrators and school principals in the development of electronic information systems. Support schools and main office in completing compliance reporting that relies on electronic information systems. Maintain an inventory of the school's technology equipment and a log of equipment maintenance activities. Work cooperatively with Administrators to provide access to appropriate applications for staff, student, and parent. Assists

in the development of the budget that relate to technology.

Head of IT and ERP Systems.

Crown Roll Leaf Inc

Oct 2019 - Feb 2020 (5 months)

Design, configure and develop software applications to support financial and manufacturing processes. Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within all departments company wide. Responsible for managing a high performing team focused on developing and managing key financial and manufacturing systems across finance and production.

• Implement and oversee computer-related activity within Crown Roll Leaf organization. Working with top executives, help determine the computing system needs for Crown Roll Leaf organization and produce plans to meet those needs.

• Lead Macola ERP software implementation initiatives and provide technical support to all areas of the business in relation to master data management and ad-hoc reporting on sales and financial data.

• Streamline company-wide information flow by retraining employees in each department on ERP system. Assemble "core team" comprised of key representatives from each department to meet weekly and as needed for strategic planning and problem solving.

• Improve financial and inventory reporting efficiency and content. Develop Crystal Reports/SSRS reporting dashboard, supported by a data warehouse, for Finance and Operations. Deliver virtual real- time reporting to leadership team and mid-level management.

• Oversee IT Operations and the management of infrastructure installation, ERP implementation and initial management of the IT department.

• Develop reports using Crystal Reports, and make them available within ERP System. Managed full upgrade process for ERP system, and rollout across the company.

• Provide technical support and maintained all servers [VMware, File, Print, SQL, Application, Etc. running Windows 2012/2016 Server. Administer and maintain phone system, voice over IP system,

video conference system and faxes.

Senior IT Project Manager

Superior IT Solutions

Oct 2017 - Mar 2018 (6 months)

Design and implement the IT Infrastructure and resolve client technical support issues involving all areas of the I.T. infrastructure. WAN/LAN Networking, servers, wireless, VOIP phones, remote access, backup and disaster recovery, security. Software and hardware installations and upgrades. Assist clients with all aspects of Software Implementation & Training for CRM and ERP software systems. Perform database administration duties and troubleshot performance issues, Develop and design various programs to generate reports that are needed by clients.

Information Technology Manager

Capintec, Inc.

Nov 2015 - Jul 2017 (1 year 9 months)

Direct and Mange the delivery of IT infrastructure, ERP, CRM, Database, Programming, IT operation and functions. Network and communication systems management, network security management, hardware and software management.

IT Project Manager \ Consultant

Various consultancy roles (Benchmark Education, Loving Care Agency, Transamerica...)

Aug 2013 - Oct 2015 (2 years 3 months)

Plan and manage the delivery of IT infrastructure, database, ERP, CRM. and programming projects. Work with other members of IT management to agree resource allocation.

Director IT - Piramal Critical Care

Piramal Group

Apr 2007 - May 2013 (6 years 2 months)

Directed all aspects of Information Technology for PCC-MINRAD Inc, Directed IT staff and managed

24x7 monitoring, response, service restoration and escalation for all firm technology infrastructure and applications. Administered network and active directory. Directed the testing, implementation and maintenance of an integrated multi-site ROSS & SAP ERP system Finance and Manufacturing modules “FI, AR, AP, GL, FX, CO, SD, IC, POP, MRP, EOQ and PM. Performed all phases of the

SDLC which includes initiation, development, planning, requirement analysis, design, integration, testing and implementation.

IT Manager

Frutarom

Jan 2000 - Feb 2007 (7 years 2 months)

Guided the implementation of modifications and upgrades to computer system. Managed IT staff and reviewed, refined project scope and cost/benefit analysis. Directed employees in developing new procedures and obtaining data from ROSS ERP database. Directed activities of outside consultants and programmers which led to development of new programming and customized reports for upper management and users.

Education

The American University in Cairo

Master, Information Science

Ain Shams University

B. A., Accounting

Skills

Budgeting • Requirements Analysis • Databases • IT Strategy • Business Analysis • Team

Leadership • Attention to Detail • Programming • Vendor Relations • Servers

Contact this candidate