Customer Service Cdl-A Truck
Resume:
DEDRICK MINOR
334-***-**** **********@*****.*** Wetumpka, AL 36092
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
professional summary
experience
CUSTOMER SERVICE REPRESENTATIVE
Bank of America, Montgomery, ALABAMA
Jul 2024 - Present
Handled customer complaints and
inquiries in a courteous and efficient
manner.
•
Demonstrated excellent communication
skills, both verbal and written, in order
to effectively interact with customers.
•
Developed strong customer
relationships and loyalty through
effective communication.
•
Responded to telephone inquiries and
complaints following standard operating
procedures.
•
Participated in team meetings to discuss
new ideas for improving the overall
quality of customer service provided.
•
OTR CDL-A TRUCK DRIVER (OVER THE
ROAD COMMERCIAL D
University Corp, Montgomery, AL
Jan 2024 - Jul 2024
Sustained safety protocol, ensuring
proper, cost-effective and safe handling
of equipment and material usage
•
Conducted daily DOT pre-trip
inspections according to set checklist
•
Connected air hoses and electrical lines,
installed and removed tire chains and
manually cranked dolly wheels
•
Inspected vehicle prior to and after
completing each shift, noting any
damage or issues in detailed logs
•
VOCATIONAL SCHOOL CERTIFICATE
American Truck Training,
OK
HIGH SCHOOL DIPLOMA IN GENERAL
HIGH SCHOOL CURRICULUM
Westmoore High School,
OK
May 2022
FORKLIFT
Metro Tech
May 2021
CLASS A CDL
American Truck Training
education
Hooked and unhooked trailers from
tractor
•
Maintained safe driving habits to protect
property and general public on
roadways
•
Followed road safety regulations and
traffic laws to prevent accidents and
vehicle damage.
•
OTR CDL-A TRUCK DRIVER (OVER THE
ROAD COMMERCIAL D
Wiley Sanders Truck Lines Inc,
Montgomery, AL
Jun 2023 - Jan 2024
Hooked and unhooked trailers from
tractor
•
Maintained safe driving habits to protect
property and general public on
roadways
•
Conducted daily DOT pre-trip
inspections according to set checklist
•
Connected air hoses and electrical lines,
installed and removed tire chains and
manually cranked dolly wheels
•
Inspected vehicle prior to and after
completing each shift, noting any
damage or issues in detailed logs
•
Balanced materials, secured containers
and verified weight limits of loads to
avoid safety or compliance issues
•
Maintained safe driving habits to protect
property and general public on
roadways
•
Followed road safety regulations and
traffic laws to prevent accidents and
vehicle damage.
•
Demonstrated ability to work
independently without supervision for
extended periods of time.
•
MIXER DRIVER
Dolese Brothers, Oklahoma City, OK
Oct 2022 - May 2023
Assemble chutes and operate levers to
release concrete per customer request
•
Clean the truck after loading and after
each delivery to prevent concrete from
hardening in the mixer and on truck
surfaces
•
Perform pre-trip and post-trip truck
inspections
•
Perform basic vehicle maintenance
tasks, such as adding oil, fuel, or coolant
and performing minor repairs
•
Fill out delivery paperwork, collect
payment from customers when required
and keep records of daily activities
•
Monitor truck and company equipment
to ensure proper operation and
professional appearance
•
OTR CDL-A TRUCK DRIVER (OVER THE
ROAD COMMERCIAL D
Stevens Transport, Dallas, TX
Nov 2021 - Feb 2022
Sustained safety protocol, ensuring
proper, cost-effective and safe handling
of equipment and material usage
•
Conducted daily DOT pre-trip
inspections according to set checklist
•
Connected air hoses and electrical lines,
installed and removed tire chains and
manually cranked dolly wheels
•
Inspected vehicle prior to and after
completing each shift, noting any
damage or issues in detailed logs
•
Hooked and unhooked trailers from
tractor
•
Maintained safe driving habits to protect
property and general public on
roadways
•
ASSISTANT MANAGER
Imperial Inc, Oklahoma City, OK
Aug 2018 - May 2020
Provide oversight to specific vending
routes
•
Provide analysis of vending accounts to
ensure quality-control
•
• Manage vending Routes
Sales Representatives assigned to their
oversight
•
• Assist with loading vehicles
• Run vacation & relief route
Assist route Sales Representative with
emergency calls for product
•
Conduct inspections of route trucks on a
weekly basis to insure organization &
cleanliness
•
Assist with inventory oversight of
specific vending vehicle
•
Sales Representative on strategies for
increasing allied sales
•
AMBASSADOR
Myriad Garden, Oklahoma City, OK
Feb 2014 - Sep 2018
• Coordinate Events
Assist with event setups and
breakdowns
•
Responsible for unlocking and securing
buildings at start and end of business
day and after hours
•
Overlooking and maintaining
maintenance and upkeep of hardware,
water features, electric and equipment
of the Gardens
•
Greet guess and renters of the Gardens
to ensure the utmost quality customer
service
•
Ensure security and safety of the
Gardens guess
•
On call for all of staff and guests during
garden hours and after hours
•
• First point of contact
Resolve any issues on property that may
come about
•
TECHNICAL SUPPORT CALL CENTER
REPRESENTATIVE (TECH
Sprint, Oklahoma City, OK
Nov 2010 - May 2013
Delivered fast, friendly and
knowledgeable service for routine
questions and service complaints
•
Answered incoming calls and provided
highest level of professionalism and
knowledgeable service to every
customer
•
Met or exceeded call speed, accuracy
and volume benchmarks on consistent
basis
•
Maintained strong call control and
quickly worked through scripts to
address problems
•
Consulted with customers to resolve
service and billing issues
•
Answered, screened and processed high
volume of calls daily with call
management system and web-based
communication
•
Detailed References
activities
Contact this candidate