Customer Service, Administrative, Technical, Data Analysis, Process Im
Resume:
Shawn Ebert
*** ***** ****** ******, ****, TX ***59 • 602-***-**** • **************@*****.***
Objective
●Seeking new challenges and the opportunity to join an excellent organization that has a need for a motivated, dedicated, and compassionate individual.
●Looking for an opportunity to make a difference in your organization and future en devours of the organization who possesses a superb and excellent operational skill set.
Skills
●Logistic comprehension
●Driving Trainer
●Strategic Analysis
●Microsoft: Word, Excel, PowerPoint, Outlook
●Real Estate: MRI
●Accounting: CGI Accounting AFIS
●Procurement: Arizona Procurement Portal
●Central Timekeeping: HRIS
●Quality Management Training Certified
●Business professional, team player, process champion, positive customer service, change agent, detail oriented, strong organizational skills
Work Experience
Package Delivery Driver October 2024 - November 2024
Deliver all shapes and size packages to specified address
●Deliver 150-200 packages to 130-150 different delivery addresses during 10 hour shift
●Capture appropriate documentation for each delivery
●Verify correct address for each delivery
●Follow gps routing and timeframes to ensure work was done correctly each shift
Senior Master Tech
Temco Logistics, Roanoke, VA
05/2023 - August 2024
Deliver and Train new employees for installation and delivery of household appliances.
●Deliver household appliances in remote and city locations
●Train new employees on the companies 212 training module
●Provide feedback to managers and routing team on best route mapping and logistical delivery stops
●Provide excellent white glove service to all customers
●Ensuring all co-workers know all the aspects and processes of the Mobilelink application when they forget or are unsure of proper completion
●Provide excellent customer service to customers in person to lessen the workload on office staff to ensure delivery completion is achieved
●Manage Technicians while out on routes delivering appliances
●Install all appliances as professionally trained and give detailed explanations of any household issues that prevent proper installation according to company policy
Package Handler
United Postal Service, Roanoke, VA
08/2022 - 05/2023
Handle and sort shipping packages from 0 to 70 pounds each to appropriate areas.
●Receive packages on conveyor belt and sort to correct conveyor belt
●Separate any package that is damaged, too heavy, or potential leaking
●Stop conveyor belt for any urgent situation such as an active leaking package or unsafe work station
●Notify floor supervisor of any jammed conveyor belt to have approved personal to address the jammed conveyor belt
●End of shift take care of any separated package by taping them up securely or moving the overweight package to the appropriate location to be handled and transported by overweight personnel
●Follow all OHSA regulations to ensure safe and proper work station for myself and fellow co-workers
Residential Financial Specialist
Equity Residential, Phoenix, AZ - Remote
02/2021 - Present
Monitor and process resident account adjustments and move out cost as well as generate leases and audit accounts for accuracy of rent and delinquency violations per state laws.
●Perform detailed account research to ensure timely and accurate posting of rent and utility payments/collection related to move-ins, move-outs, renewals, transfers, evictions
●Generate Statement of Deposit and Accounts for all move outs and cancelled applicants, which details refunds and charges for damages against security deposit
●Generate new move in and renewal leases ensuring renewing residents accounts are reviewed and accurate according to property standards and state laws
●Monitor and process resident account adjustments to ensure all revenue is captured
●Post resident adjustments including, but not limited to, security deposits, late charges, resident utility billing (RUBs), charges or credits on cancelled applicants, and accurate application of concessions
●Handle return payments, run delinquency reports and generate notices for distribution
●Perform closing steps in accounting cycle utilizing the monthly close out checklist and various accounting / billing reports detailing out of balance accounts
●Support on-site property management teams by responding to inquiries and Act as a liaison and influencer of behaviors between corporate and field within the realm of managing the books
●Review and process property ledger requests including fees charged to residents, e.g., utility billing credits, corrections for double fees
●Validate that evictions tie out with third party filings and are processed accurately in accordance with company policies and state laws
Accounting Specialist
Arizona State Parks and Trails, Phoenix, AZ
07/2017 - 02/2020
Perform a variety of specialized or clerical accounting and bookkeeping for a systematic set of transactions.
●Process internal and external transfer of funds between agencies and process over 100 employee procurement card logs for review of appropriate purchasing and payment of statement
●Trained and problem solve errors with the new Arizona Procurement Portal system with co-workers
●Provide excellent customer service for internal and external customer both in person and over the phone
●Monitor and reconcile construction in progress budget and activities
●Complete capital assets portion for the consolidated annual financial report
●Collaborate with co-Workers to problem solve errors in the AFIS Accounting System and new Arizona Procurement Portal
●Receive and pay a high volume of invoices daily
●Pay and reconcile monthly purchasing card payments
●Streamline fixed asset and purchasing card processes
●Assist the Fiscal Services Team with help when needed
●Update and reconcile invoice spreadsheets for vendor payments
●Closeout purchase orders when final payment is processed
Administrative Assistant II
Arizona Game and Fish Department, Phoenix, AZ
05/2006 - 07/2017
General office duties including High volume of Invoice processing, answering phone calls, emails, voicemail, deliver mail and faxes.
●Prepare, process and track a high volume of purchase requisitions and Small Purchase Authorizations (SPAs)
●Requested and process purchase orders for multitude of specific items only related to complex needs
●Use of purchasing credit card and payment of transactions
●Process and complete budget transfer requests
●Review budget reports for Fisheries Branch staff
●Collect and pay numerous Branch invoices by verifying accuracy with Division spreadsheet and file in appropriate file
●Timekeeper for Fisheries Branch
●Verify and track branch fixed assets and transfer forms
●Inventory administrator for Fisheries
●Provide administrative support for Fisheries Branch that includes remote Hatchery staff
●Process improved Fisheries Branch purchase filing system
●Review and process travel claims
●Assist management and administrative staff with efficient and on-time completion of various, and sometimes complex projects
●Distribute and track projects and assignments throughout the agency
Education
Friends University
Business Management
Greenway Highschool
References
Patti Morrical
*********@*****.***
Charlotte Griffin
********@***.***
Accomplishments
●New employee of The Year-CBG 2020
●Employee of the year 2015
●Golden Star Service and Excellence
●Certificate of Outstanding Customer Service 2013 & 2016
Contact this candidate