Agile Professional

Contact

*************@*******.***

www.linkedin.com/in/jamie-d-brown

(LinkedIn)

Top Skills

Enterprise Software

Lean Thinking

Lean Management

Certifications

Certified SAFe® Program Consultant

Jamie Brown

Experienced Agile Product Manager (APM) & Agile Coach (SPC) Olathe, Kansas, United States

Summary

Several years of experience of leadership in Agile product management and coaching, focusing on implementing the Scaled Agile Framework (SAFe) to drive business transformation. Facilitated role-based training, coached teams to identify and resolve root causes, and streamlined processes using Agile methodologies to improve operational efficiency in the Claims Business department.

Previously managed IT projects, leveraging tools like Guidewire Claims Center and Adobe Experience Cloud to enhance claims operations. Known for a collaborative approach, consistently partnered with cross-functional teams to drive innovation. Dedicated to enabling organizations to adopt Agile principles, ensuring measurable improvements in productivity and customer satisfaction. Experience

Farmers Insurance

19 years 9 months

Agile Product Manager & Agile Coach

April 2018 - November 2023 (5 years 8 months)

Olathe, Kansas, United States

• Facilitated SAFe role-based training and supported Scaled Agile transformation.

• Coached Team and Train members through problem-solving and self- identified root causes and solutions.

• Implemented Agile methodologies to streamline processes and improve efficiency in the Claims Business department.

IT Project Manager III

June 2010 - March 2018 (7 years 10 months)

Woodland Hills, California

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• Managed research, development, and design of proposals and programs to enhance productivity and profitability of Claims Operation using Guidewire Claims Center and Adobe Experience Cloud.

• Implemented projects to improve professionalism and efficiency, leveraging experience in Salesforce to streamline processes.

• Collaborated with cross-functional teams to drive innovation and optimize operations.

Catastrophe Claims Rep

September 2005 - June 2010 (4 years 10 months)

Everywhere, USA

• Conducted thorough investigations to confirm coverage, determine liability, and negotiate settlements for property & auto claims post-catastrophes.

• Identified subrogation rights and established damages to ensure fair compensation for clients affected by catastrophes. Office Claims Specialist

March 2004 - September 2005 (1 year 7 months)

Olathe, Kansas

• Utilized estimating and reporting software programs like CRM and Xactimate to conclude minor property, auto, and injury claims.

• Provided focused solutions for customers, ensuring efficient and accurate claim resolutions.

• Collaborated with team members to streamline claim processes and enhance customer satisfaction.

AT&T Wireless

Assistant Team Manager

January 2002 - January 2004 (2 years 1 month)

United States

• Led a team of four to achieve store revenue targets and operational goals at AT&T, optimizing team performance and enhancing customer experience.

• Top performer in District selling AT&T Wireless products and services, driving sales and ensuring customer satisfaction.

AT&T Global Services

Business Systems Analyst

May 2001 - September 2001 (5 months)

• Managed data-mapping conversion to new telecom and cable billing system

(ACSRT to ICOMS) for AT&T Global Services.

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• Gathered business requirements, analyzed, developed, and consulted on user and functional systems in a CTI environment.

• Achieved seamless transition to new billing system, ensuring minimal disruption to operations and customer service.

Sprint Nextel

Project Manager IV

January 1994 - April 2001 (7 years 4 months)

• Managed a team of five to drive e-Commerce projects and provide project management for billing development efforts.

• Led the implementation of Frame Relay over DSL in full SDLC, ensuring successful project delivery.

• Achieved successful completion of multiple product and application projects, contributing to the company's overall success.

Education

The University of Arizona Global Campus

Bachelor of Arts - BA, eMarketing · (2018 - 2022)

The George Washington University

Master's Certificate, PMI (Project Management) · (1998 - 2000) Trinity University

BSBA, Computer Information Management · (1998 - 2001) Page 3 of 3

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