Data Entry It Support
Resume:
LAURA REYES
*********@*****.***
*** ******* **** ****, *** 305, Fort Lauderdale, FL 33326 OBJECTIVE
Motivated and tech-savvy professional transitioning into IT support, offering 10+ years of experience in administrative and customer-facing roles. Adept at problem-solving, multitasking, and quickly learning new technologies. Eager to contribute strong communication and troubleshooting skills to an IT Help Desk team. TECHNICAL SKILLS
● Software: Microsoft Word, Excel, PowerPoint, Outlook
● Systems: Windows OS, email platforms, cloud-based tools, data entry systems
● Other: General computer troubleshooting, internet research, file management, fast typing (50+ WPM)
PROFESSIONAL EXPERIENCE
Language Line Solutions — Spanish Interpreter
Remote 2022 – 2023
● Facilitated real-time communication between English and Spanish speakers in technical, healthcare, and customer service contexts.
● Managed multiple platforms and systems simultaneously to ensure accurate interpretation.
Cisco Systems — Office Manager
Miami, FL 2010 – 2016
● Provided administrative and IT support to staff, including resolving basic computer issues, managing office equipment, and coordinating onboarding setups.
● Maintained internal databases, processed employee records, and ran data reports.
IDS USA — Administrative Assistant / Executive
Miami, FL 2009 – 2010
● Scheduled appointments, managed digital files, and supported leadership with day-to-day tech-related tasks.
● Assisted in basic software troubleshooting and coordinated staff training materials.
Nine West Retail Store — Sales Associate
Sunrise, FL 2006 – 2008
● Used POS systems and handled inventory databases to ensure accuracy and timely updates.
● Supported back-office operations including basic system troubleshooting. Elder Affairs — Administrative Assistant
Miami, FL 2006 – 2008
● Created and maintained electronic documentation, meeting agendas, and compliance records.
EDUCATION & CERTIFICATIONS
Associate in Business Administration, Broward College (2023) Business Specialist Certificate, Broward College (2012) Supply Chain Data Analyst Certificate, Coursera
LANGUAGES
Fluent in English and Spanish
STRENGTHS
● Quick learner with high adaptability to new software and systems
● Strong written and verbal communication skills
● Excellent multitasking and organizational abilities
● Passion for technology and helping others resolve tech-related issues
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