Customer Service Quality Assurance
Resume:
Kimberly Fowler
Member - Bryant & Stratton College Paralegal Society
Ridgeville, SC 29472
***.**********@*****.***
To obtain employment in a Customer Service area & utilize my many skills & abilities and grow.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Administrator
Stahl's Transfer Express - Mentor, OH
January 2021 to Present
I started as a CSR and learned & developed my skills to be able to better assist customers. I have handled phones, emails, walk ins & web chats. I have assisted with quality assurance of transfers sent in for testing. I have handled escalations and assist Leads & Senior Reps with Order Resolutions, emails, phone calls. Assist customers with website functionality and navigation as well as place reorders & new orders. Use Microsoft Word & Excel. Use of Openscape, CRM and internal order systems. Customer Service Representative
Contact Source Solutions - Chesterland, OH
August 2019 to Present
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
• Assisted customers via live chat
Receptionist/Apprentice Optician
Twin Value Optical - Eastlake, OH
February 2017 to May 2019
Answer multi line phone, check in patients, verify insurance and coverage, assist & fit patients for glasses, conduct contact lense class for 1st time wearers, invoice, and take payments from patients. Dispense, adjust or repair glasses and dispense contacts. Fax any patient info as directed or requested. Receptionist/Apprentice Optician
Twin Value Optical - Eastlake, OH
February 2017 to May 2019
Answer multi line phone, check in patients, verify insurance and coverage, assist & fit patients for glasses, conduct contact lense class for 1st time wearers, invoice, and take payments from patients. Dispense, adjust or repair glasses and dispense contacts. Fax any patient info as directed or requested. Legal Secretary
Dinn, Hochman & Potter, LLC
2015 to 2015
Member
Bryant & Stratton College Paralegal Society
January 2013 to May 2014
Student worker
Legal Secretary
Dinn, Hochman & Potter, LLC
2014 to 2014
short term assignment Private Firm
Study Aide
Academic Department College Work
2013 to 2013
Bryant & Stratton College
Volunteer, Legal Aid Society of Cleveland Client Intake Unit Bryant & Stratton College Perfect Attendance Winter Term 2012 to 2012
2012
Agent Assistant
Farmers Insurance
2011 to 2011
Study Help Desk Operator
College Work
2010 to 2010
Lakeland Community
OfficeMax
2006 to 2009
Call Center CSR OfficeMax
Seasonal Office Clerk
Lake County Board of Elections
2004 to 2008
HONORS & VOLUNTEER EXPERIENCE
Education
Associate of Applied Science in Paralegal Studies
Bryant & Stratton College - Eastlake, OH
August 2014
Skills
• Sales
• Microsoft Office
• Scheduling
• training
• Live Chat
• Multi-line Phone Systems
• Desktop Support
• Office Administration
• Front Desk
• Customer Service
• Customer service
• Live chat
• Sales
• Typing
• Help desk
• Training & development
• Research
• Quality assurance
• Paralegal experience
• CRM software
• Order fulfillment
• Windows
• Front desk
Certifications and Licenses
Ohio
March 2022 to March 2026
Additional Information
PROFESSIONAL SKILLS
ADMINISTRATION/CUSTOMER SERVICE
* Draft affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
* Prepare legal documents, including case briefs, appellate briefs, legal memorandums, and contracts.
* Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents.
* Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases.
* Accurate filing and scanning of critical documents.
* Demonstrate efficient multi-tasking skills in office procedures and data entry and processing.
* Schedule client intakes and initial client interviews for legal assessment. COMPUTER SKILLS
* Best Case Bankruptcy Software
* Tabs3 & PIKA Software
* Typing:
* Lexis Advance Certified
* Microsoft Office; 2010
Contact this candidate