Operations Manager General
Resume:
Personal Information
Name : Ahmed Fraiwan.
Nationality : Jordanian.
Family Status : Married.
Date of Birth : 08/11/1974.
Mobile : ++971-**-***-****
Email : ***********@*******.***
Objective
Operations Manager
Languages
Arabic Excellent spoken and written.
English Excellent spoken and written.
French Very good spoken and written.
Work History
2023 - Now UAE - Abu Dhabi Operations Manager (Acting General Manager), Sinyar Hospitality 2021 – 2023
Qatar – Doha
Operations Manager (Acting General Manager), Al Emadi Hospitality FIFA World Cup 2022
2019 - 2020 KSA - Buraidah General Manager, Radisson Blu Buraidah 2014 - 2019 UAE - Sharjah Executive Assistant Manager, Radisson Blu Resort 2012 - 2014 Kuwait - Kuwait City Director of Rooms, Missoni Hotel 2011 - 2012 UAE - Sharjah Rooms Division Manager, Radisson Blu Resort 2009 - 2011 Libya - Tripoli Rooms Division Manager, Radisson Blu Hotel 2007 - 2009 UAE - Dubai Operations Manager, Radisson Blu Hotel 2005 - 2007 UAE - Dubai Front Office Manager, Radisson Blu Hotel 2004 - 2005 Iran - Kish Island Front Office Manager, Radisson Blu Hotel 2000 - 2004 Oman - Muscat Night Manager / Senior Service Manager, Radisson Blu Hotel 1998 - 2000 Jordan - Aqaba Reception/Shift Leader, Radisson Blu Hotel Professional Achievements
1. Sinyar Hospitality. Abu Dhabi –Al Ain, Aug 2023 up to now. Position: Operations Manager - Acting General Manager of Five Locations in Abu Dhabi, Dubai and AL Ain as the below:-
Al Ain, Al Rawadah Al Sharqayah: Managing a complex with 5 Villas and 80 buildings, farms, and a landscaped area of 39,535 acres. 2 P a g e
Dubai, Al Khawaneej: Overseeing 4 Villas, 2 swimming pools, a Majlis, and a landscaped area of 50 acres.
Abu Dhabi, Al Khaznah: Supervising 5 villas, 4 swimming pools, falcon cages, and a landscaped area of 50 acres.
Abu Dhabi, Main Kitchen: Managing the production of 7,450 daily meals and special event catering.
Abu Dhabi, Wathbah Main Kitchen: Coordinating the preparation of 300 daily meals and up to 3,000 meals during Ramadan.
2. Al Emadi Hospitality, Fan Village Free Zone, FIFA world cup 2022. (Pre-opening team of 10,000 Cabins Report to CEO). Aug 2021 up to Aug 2023 Position: Operations Manager - Acting General Manager. Three locations in Doha as the following:-
Played a key role in the pre-opening and operations of 10,000 cabins, reporting directly to the CEO.
1. Free Zone Area: Oversaw 6,620 cabins.
2. Lusail: Managed 2,400 cabins.
3. Al Rayyan: Supervised 980 cabins.
Handover the project to operation team
Transfer all data from supreme committee to Opera.
Manage budgets and financial plans and control expenditure.
Maintain statistical and financial records.
Set and achieve sales and profit targets.
Analyses sales figures and devise market and revenue management strategies.
Recruit, train and monitor staff.
Plan work schedules for individuals and teams.
Meet and greet customers.
Deal with customer complaints and comments.
Address problems and troubleshoot accordingly.
Ensure events and conferences run smoothly.
Deal with contractors and suppliers.
Ensure security is effective.
Carry out inspections of property and services.
Ensure compliance with licensing laws, health and safety and other statutory regulations.
3. Radisson Blu Buraidah KSA March 2019 up to July 2020 Position: General Manager
124 rooms
All day dining restaurant
Coffee shop.
Health club.
One Wedding hall.
3 P a g e
5 meeting rooms.
Develop, implement and adhere to strategic business plans, budgets and investment plans According to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long- term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.
Quarantine Hotel for three months and handle
Positives cases.
Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations
Monitor performance to competitive set and initiate action if penetration development is negative
Set objectives and delegate responsibilities to the management team
Foster teamwork, open communication, shared information and co-operation
Ensure the hotel management team utilizes in full all resources available in the RHG System to support the hotel, enhance efficiency and knowhow.
Ensure Maximum owner satisfaction and trust
Maintain a good working-relation and dialogue with the hotel’s owner(s). Be familiar with and understand all contractual relations between Radisson Blu and the owner and secure that all obligations are met. Understand, foresee and act Proactively regarding any potential conflicts between owner’s interest and those of the Hotel.
Maximize knowledge of local markets and key accounts, and initiate PR activities
Know, understand and get involved in initiatives directed at local markets, such as senior management sales calls and customer events. Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision makers, authorities, press and opinion leaders.
Implement and supervise corporate guest satisfaction and guest service programs as well as Quality performance programs>
Implement all guest satisfaction and guest service programs in the given time and monitor ongoing training and adherence. Ensure that all complaints from guests are dealt with properly and personally, in accordance with the Yes, I Can! Guidelines. The Hotel Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor guest satisfaction reports and initiate corrective action if unsatisfactory.
Ensure employee satisfaction and trust
Facilitate at least annual employee satisfaction surveys and monitor an ongoing follow- up process. Initiate and drive activities to correct negative deviations to hotel objectives.
Hire and develop potential with the right attitude, eagerness and qualification to support the Brand Values”
Ensure that all employees in your hotel receive the necessary training, both in professional competence and in-service attitude. Foster and encourage living up to the brand values. Encourage self-development. Support education initiatives and 4 P a g e
participation in task force assignments. Facilitate transfer within or beyond the Region. Ensure that good performers develop and move on into new positions and assignments.
Promote and market the business.
Manage budgets and financial plans and control expenditure.
Maintain statistical and financial records.
Set and achieve sales and profit targets.
Analyses sales figures and devise market and revenue management strategies.
Recruit, train and monitor staff.
Plan work schedules for individuals and teams.
Meet and greet customers.
Deal with customer complaints and comments.
Address problems and troubleshoot accordingly.
Ensure events and conferences run smoothly.
Supervise maintenance, supplies, renovations and furnishings.
Deal with contractors and suppliers.
Ensure security is effective.
Carry out inspections of property and services.
Ensure compliance with licensing laws, health and safety and other statutory regulations.
Training
Finance for non-finance managers. Dubai 2017
Seven Habits. May 2016
Mange, Lead and Succeed! Dubai-June 2014
Performance Management & Competency Based Interviewing Skills Training. Dubai June 2014.
Yes I can Hotel Trainer at Radisson SAS Sharjah 2008.
L.O.T.S. Training Course/Business School.2007 Egypt.
GTT Group training technique Course.2007 Dubai.
OJST on the Job Skills Training.Nov 2006 Dubai.
Six Thinking Hats. 2007 Dubai.
Time management.2007 Dubai.
Meeting and Events Promises Radisson SAS Muscat. Education
University degree, Yarmouk University, Modern languages, Irbid Jordan 1992 to 1996. Kharjah High school, Kharjah, Jordan
5 P a g e
References
Sinyar Hospitality –Abu Dhabi.
Name : Daen Whittaker
Position : Director of Operations
Mobile : ++971-**-***-****
Al Emadi Hospitality-Fan Village
Name : Mahmoud Shishtawi
Position : Assistant CEO/Senior Engineering
Mobile : ++974-****-****
Parkinn Hotel Al Nassem by Radisson Blu
Name : Mueen Lababidi
Position : General Manager
Mobile : ++966-**-*******
Radisson Blu Hotel Media City-Dubai
Name : Siegfried Nierhaus
Position : EX- General Manager/ VP & Head of development Middle East, India & Africa Mobile : ++971-**-***-****
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