Data Entry Specialist
Resume:
The Colony, ***** JUSTIN BERGIN
*************@*****.***
DATA ENTRY SPECIALIST
PROFESSIONAL SUMMARY
Data Entry Specialist with 5 years of experience in accuracy, payment processing, and policy adherence. Demonstrates strong skills in project management, data entry, and CRM software, ensuring efficiency and precision. Highly proficient in customer relations, order documentation, and ticketing systems, with a commitment to HIPAA compliance.
EMPLOYMENT HISTORY
DEC 2024 – MAY 2025
Insurance Specialist, McKesson (contracted through RemX), Remote
Utilized strong communication skills to verify insurance benefits through direct contact with insurance companies and PBMs.
Processed 20+ cases per day, ensuring accuracy of information regarding medication coverage.
Verified accuracy and status of prior authorizations using attention to detail and organizational skills.
MAR 2024 - SEP 2024
Records Managment Specialist, AAA Texas, Coppell, TX
Processed 400 documents per hour, ensuring accuracy and efficiency in records management.
Sorted and scanned insurance documents, contributing to streamlined customer updates.
Maintained department goals for processing times, enhancing overall operational efficiency.
MAY 2023 - DEC 2023
Customer Service Representative, Chewy.com, Richardson, TX
Addressed customer concerns swiftly, escalating major issues to supervisors, enhancing customer satisfaction.
Assisted customers in locating and obtaining out-of-stock products, improving service efficiency.
Resolved complaints empathetically, fostering customer loyalty and repeat business.
Managed an average of 80 calls daily, demonstrating strong multitasking and communication skills.
SEP 2021 - MAR 2023
Customer Service Representative, CVS Healthcare, Flower Mound, TX
Resolved customer concerns swiftly, escalating major issues to supervisors for prompt resolution.
Assisted customers in locating and obtaining out-of-stock products based on their specific needs.
Handled 60-120 daily calls from patients and medical providers, ensuring accurate information on specialty medications.
Answered calls from medical providers regarding prior authorizations, facilitating efficient patient care.
AUG 2020 - AUG 2021
L4 Dispatcher, COPS Monitoring, Lewisville, TX
Directed emergency calls to appropriate services, ensuring swift response and accurate routing.
Supported callers during emergencies, providing essential information and calm guidance.
Handled high-stress situations effectively, aiding both callers and first responders.
Managed an average of 150 calls daily, demonstrating efficiency and reliability.
JUL 2019 - AUG 2020
Customer Service Representative, Utility Connect, The Colony, TX
Assisted customers in selecting utility and security services, ensuring tailored solutions.
Built strong customer relationships through active listening, enhancing retention and satisfaction.
Kept current with product and service updates, providing accurate information.
Handled an average of 200 calls daily, demonstrating efficiency and dedication.
JAN 2019 - JUN 2019
Insurance Agent, Allstate, McKinney, TX
Investigated and processed claims efficiently, ensuring high customer satisfaction levels.
Reviewed insurance applications for regulatory compliance, maintaining accuracy and adherence.
Expanded client base through proactive prospecting and generating valuable referrals.
Handled an average of 60-90 calls daily, demonstrating strong communication and multitasking skills.
EDUCATION
JUN 2007
High School Diploma, Marcus High School, Flower Mound, TX
SKILLS
Customer Relations
Payment Processing
Order documentation
Project Management
CRM Software
Ticketing Systems
Data Entry
Accuracy
Attention to Detail
HIPAA Compliance
Policy Adherence
Kofax
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