Call Center Team Leader

Professional Summary

A highly motivated and results-oriented individual with a

strong work ethic and a commitment to excellence Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success. Education

New Venture Creation NQF level 4 - WITS Business School Sept 2017 - Sept 2018

Bachelor of Information Science - UNISA

Jan 2022 - Dec 2024

Matric / Grade 12 - Katlehong Technical High school Jan 2014 - Nov 2016

Cerificate Introduction to IT, Modules completed : Using Computer and mobile Devices; Digital Awareness;Create Digital Content, Communicate and Collaborate Online; Computer Hardware Basics; Operating Systems Basics; Introduction to Cybersecurity; Linux unhatched - Ekurhuleni Libraries' Cisco Networking Academy

Apr 2025 - Jun 2025

060*******

*************@*****.***

South African

27.04.1997

Female

Experience

Call center agent/ Claims administrator

Worldwide administration services

Jun 2020 - Continue

●Answer and direct phone calls

●Stockconfirmationwiththelogisticsdepartm

●Provide excellent customer service

and keep customers happy ●Do

follow ups on customers

’details,capture on the system, and

keep records claims ●Interview

clients to verify information and

answer queries ●Generate purchase

orders, processing refunds ●Doing

repairs, booking in the damaged

devices to repairs, ●Do helpdesk

answer tickets and respond to the

customers’emails approving and

salvaging quotations,arranging

collection, and ●Provide replacement

options for customers at the call

center ●Doing waiting quotation

confirmation at repairs delivery of the

device from cellc stores or customer

address

RM

Rose Mashaba

Reference

Ntshebo Moloi - Team Leader

078******* -

Worldwide administration services

Palesa Dlamini - Team Leader

081******* -

Worldwide administration services

Pastor George Themba Zitha - Facilitator

078******* -

WITS Business School

Mr Mokomane - Mentor, Executive Director

011*******/6962 -

City of Johannesburg

Annamarie Goosen - Facilitator/ Group Champion

067******* - *********.******@**********.***.**

Ekurhuleni Libraries, Cisco Networking Academy

Languages

English Isizulu

Sotho

Learnership(Admin assistant/Personal

assistant)

Sept 2017 - Sept 2018

Answer and direct phone calls ●Write

and distribute email,correspondence

memos,letters,faxes, and forms ●Act

as the point of contact for internal and

external clients ●Organise and

schedule appointments ●Assist in the

preparation of regularly scheduled

reports ●Planmeetings and take

detailed minutes ●Order office

supplies,maintain contact lists

●Submit and reconcile expense

reports ●Provide general support to

visitors ●Develop and maintain a

filing system ●Liaise with executive

and senior administrative assistant to

handle requests and queries from

senior managers

Contact this candidate