Customer Service North Texas

DORISVINSON

Murphy, TX ***** • 214-***-**** • *********@*****.***

Professional Summary

Skilled in Microsoft Office and demonstrating exceptional organizational abilities, I efficiently managed record retention at North Texas Municipal Water District, ensuring GDPR compliance and enhancing procedure efficiency. My expertise in loan analysis and customer service, backed by successful portfolio management at RP Pro Services and District Partners, highlights my dedication to accuracy and client satisfaction. Experience

Record Retention Clerk (Temp), (Onsite 40 hours) 08/2024- 03/2025 North Texas Municipal Water District / Express Employment Services- Wylie, Texas+ Exhibited excellent organizational skills to prioritize tasks and meet deadlines. Coordinated with external vendors for secure destruction services when needed. Compiled reports on the status of various files under review or storage process. Analyzed existing procedures for efficiency improvements in the retention process. Managed daily operations within a busy office environment involving multiple projects simultaneously. Ensured compliance with GDPR regulations while handling sensitive customer data. Demonstrated expertise in document imaging and maintenance of digital records. Performed detailed audits to ensure accuracy and completeness of archived information. Successfully managed record retention Loan Specialist III, (Remote 40 hours) 06/2020 - 12/2023 RP Pro Services & District Partners (Small Business Administration)- Wylie, Texas Reviews and analyzes requests from borrowers or lenders in relation to servicing. Analyzes financial statements necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions.

Reviews and associates trailing documents loan files or transfers files, Proficient in the use of personal computers & word processing or spreadsheet applications. Reviews Paycheck Protection Program (PPP) and Restaurant Revitalization Fund (RRF) loan applications for eligibility, accuracy, completion, and determination. Manages the status of loan applications within Small Business Administration (SBA), internal database for receipt of approval after R1 and R2 reviews.

QM/ATR, NQM, non-agency and investor specific loans. Reviews PPP / RRF loan applications to ensure eligibility, accuracy, and completion prior to processing. Utilizes excellent verbal and written communication and people skills with co-workers, clients, members, and the community, and in all work products.

Highly organized and meticulous, flexible, and collaborative with an ability to prioritize and manage multiple tasks simultaneously. Performs basic math calculations to verify calculations submitted by the borrower. Managed time efficiently in order to complete all tasks within deadlines. Organized and detail-oriented with a strong work ethic. Learned and adapted quickly to new technology and software applications. Organized and detail-oriented with a strong work ethic. Paid attention to detail while completing assignments. Due Diligence Analyst Underwriter, (Remote 40 hours)08/2021 - 07/2022 Consolidated Analytics- Murphy, Texas

Reviewed third-party valuations of target entities prior to closing a deal. Developed and implemented due diligence plans to ensure compliance with applicable laws and regulations.

Developed relationships with external sources such as auditors, lawyers, consultants to assist in due diligence efforts.

Provided guidance on best practices for conducting due diligence activities within a company. Participated in internal and external audits.

Associated with preparation of regulatory documents and submissions. Ensured selected loans follow federal and state regulations, FHA, VA, USDA, VA, Conventional, internal and investor guidelines. QM/ATR, NQM, non-agency and investor specific loans.

Office Manager,(Onsite 40 hours)05/2019 - 05/2021

Seis Lagos Utility District- Lucas, Texas

Trained and onboard new office staff members.

Implemented office procedures, creating streamlined processes. Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.

Created and maintained filing systems to ensure accurate record keeping. Processed payrolls on a biweekly basis using QuickBooks and accounting software. Coordinated with vendors to purchase necessary supplies in a timely manner.

Managed office flow by providing direct support to visitors. Supervised administrative staff, driving front office operations and continuous workflow. Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.

Reviewed financial statements and ledgers working with accounting staff to clear discrepancies. Created staff schedules based on established guidelines and priorities. Developed and monitored office budget and Consumer credit card operations. I-9 with employers, vendors and commercial contractors. TCEQ compliance, Fire Protection, Cross-Connection Control and Backflow report and forms, Leak reliefs, Board Elections.

Drainage Easement.

Due Diligence Analyst Underwriter & Risk Management,(Remote 40 hours)11/2018 - 01/2019 Situs / DBA American Mortgage Consultant (AMC)- Murphy, Texas Analyzed financial statements and documents to identify potential risks associated with proposed transactions.

Provided guidance on best practices for conducting due diligence activities within a company. Drafted comprehensive summaries of findings from due diligence investigations for senior management review. Prepared detailed reports outlining the results of due diligence investigations. QM/ATR, NQM, non-agency and investor specific loans. Underwriter,(Remote 40 Hours) 10/2017 - 11/2018

Loan Depot -Plano, Texas

Reviewed and evaluated loan files for risk issues and potential misrepresentation. Evaluated credit worthiness by reviewing applicant's credit report information. Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants. Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment. Reviewed loan applications to ensure accuracy and compliance with lending guidelines. Interpreted underwriting policies and procedures to ensure regulatory compliance. Loan reviews and underwriting while achieving compliance with FNMA, FHLMC, and investor - guidelines, analyzed loan files to identify risk or potential misrepresentation, and assessed income, credit, and equity of loan files.

Risk Analysis. Identification of risky or potentially fraudulent loans. Served as Policy and Guideline Expert: mortgage industry credit guidelines, and policies for HMDA, VA, FHA, FNMA, FHLMC & USDA for mortgage applications, contracts, appraisals, title commitments. Handle investor's release and communication., Loan reviews and underwriting, including assessment of income, credit, equity.

Training new processors on FNMA, FHLMC, and investors guidelines: income, credit, and equity of loan files. Entrusted with lending authority. Independently performed comprehensive evaluations on complex, high

-risk loan applications and generated decisions to prevent company loss. Expertise in HMDA, FHA, VA, Jumbo, Conventional, Bonds Loans, Renovation, MDIA, RESPA Run, read, and interpret AUS results to include FHA, GUS, DU, and LP. Underwriter / Risk management,(Remote 40 Hours) 04/2013 - 06/2017 Owen dba Homeward Residential LLC -Addison, TX

Training new processors on FNMA, FHLMC, and investors guidelines: income, credit, and equity of loan files. Entrusted with lending authority. Independently performed comprehensive evaluations on complex, high

-risk loan applications and generated decisions to prevent company loss. Expertise in HMDA, FHA, VA, Jumbo, Conventional, Bonds Loans, Renovation, MDIA, RESPA Run, read, and interpret AUS results to include FHA, GUS, DU, and LP. Reviewed and evaluated loan files for risk issues and potential misrepresentation. Evaluated credit worthiness by reviewing applicant's credit report information. Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants. Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment.

Utilize analytical skills and product/technical expertise necessary to execute all assigned responsibilities.

Experience with procedure documentation, policy and standards, risk control. Review and assess suspicious account activity. Conduct research into possible fraud. Investigate potential risks. Report on risk to the risk management. Review Project proposals. Perform risk evaluations and assessments. Understand legal aspects related to risk, compliance, and regulations.

Education

Jasper High School- Jasper, Texas

Skills

●Microsoft Office Suite●Word●Excel●CalyxPoint

●Citrix●Teams●Pacer●Google work●CAIVRS

●Empower●PowerPoint

●Outlook

Certificate

●Record Retention Certificate

● National Notary Public 2009

●Civil Process Server 2025

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